Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Matus

Waukegan,IL

Summary

Hardworking team member skilled in money counting, payment processing, and relationship building. Demonstrates precise handling of funds to ensure accounting accuracy and compliance. Reliable cashier with experience in retail and customer service. Exceptional cash handling, POS systems operation, and customer interaction skills. Proven track record of contributing to customer satisfaction improvement through prompt and efficient service.

Overview

3
3
years of professional experience

Work History

Cashier

Walmart
Gurnee, Illinois
12.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Starbucks

Target
Waukegan , Illinois
11.2021 - 10.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Waukegan High School
Waukegan, IL
05-2022

Medical Assisting -

State Career College
Waukegan, IL

Skills

  • ID Verification
  • Payment Collection
  • Cash Register Operation
  • POS Systems
  • Product Recommendations
  • Drawer balancing
  • Cash Handling
  • Customer Service
  • Credit and cash transactions
  • Daily Reporting
  • Customer Relations
  • Customer Assistance
  • Guest inquiries
  • Merchandise Restocking
  • Inventory Management
  • Retail Merchandising
  • Sales expertise
  • Cash Management
  • Cleaning and sanitizing
  • Written and verbal communication

Timeline

Cashier

Walmart
12.2023 - Current

Starbucks

Target
11.2021 - 10.2022

High School Diploma -

Waukegan High School

Medical Assisting -

State Career College

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Sophia Matus