Sophia Mazzocca
Boston,Ma
Summary
Detail-oriented and highly motivated team player with exceptional interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to maintaining professional relationships to increase profitability and drive successful business results. Strong adaptability and quick to master new skills. Devoted to provide every customer with a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
VIP Sales Expert
Big Night ENTERTAINMENT GROUP
11.2018 - 07.2024
- Drove team revenue totals by bringing in the top sales numbers for five years in a row.
- Established long-term relationships with clients, leading to increased repeat business and customer loyalty.
- Boosted sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Trained new employees based on my successful sales tactics and excellent hospitality.
Inside sales and marketing team member
Reality Concierge
03.2020 - 09.2022
- Conducted outbound prospecting and lead generation activities through phone calls, emails, and other communication channels
- Generated leads, fostered client relationships, and supported marketing initiatives
- Qualified and nurtured leads, understanding their needs and effectively conveying the value of our products/services
- Collaborated with the sales team to move leads through the sales pipeline and achieve sales targets
- Built and maintained strong relationships with clients, understanding their requirements and providing appropriate solutions
- Conducted follow-ups with clients to ensure satisfaction, addressed concerns, and identified opportunities for upselling or cross-selling.
Sales and Marketing/ content creation
Goli Gummies
06.2019 - 08.2021
- Conducted market research to identify industry trends, competitor strategies, and potential growth opportunities
- Analyzed customer feedback and market data to refine product/service offerings and positioning
- Prepared regular reports detailing sales and marketing performance metrics, including lead generation, conversions, and revenue growth
- Provided insights and recommendations based on data analysis to drive informed business decisions
- Generated a 15% increase in web engagement/interaction which led to a 10% increase in sales over a period of 3-4 months.
Education
Associate - Business and communications
CCRI
Providence, RI05.2018
Skills
- Product and Service Sales
- Effective customer upselling
- Customer/client relationship building and retention
- Data interpretation and analysis
- Prospecting and lead generation
- Sales and Business Management
- Negotiation and closing deals
- Staff Training
- Marketing support
- Strategy Development
Timeline
Inside sales and marketing team member
Reality Concierge
03.2020 - 09.2022
Sales and Marketing/ content creation
Goli Gummies
06.2019 - 08.2021
VIP Sales Expert
Big Night ENTERTAINMENT GROUP
11.2018 - 07.2024
Associate - Business and communications
CCRI
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