Sophia McClellan
El Cajon
Summary
Dedicated Dog Grooming Assistant with strong scissor skills and a commitment to pet safety. Proven ability to enhance customer satisfaction and support grooming procedures effectively.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
5
5
years of professional experience
Work History
Dog Grooming Assistant
Cafe Le Groom
08.2021 - 12.2024
- Assisted in grooming procedures, ensuring pet comfort and safety during sessions.
- Maintained cleanliness of grooming equipment and workstations to uphold hygiene standards.
- Supported lead groomers by preparing pets for grooming, including bathing and drying.
- Provided excellent customer service by addressing client inquiries and concerns effectively.
- Collaborated with team members to streamline appointment scheduling and workflow processes.
- Trained new staff on grooming techniques and best practices for handling animals safely.
- Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
- Mentored junior grooming assistants, offering guidance on techniques and providing constructive feedback to enhance their skills development.
- Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
- Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
Cashier
99 Cents Only
10.2019 - 12.2020
- Processed high-volume transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Assisted customers with inquiries, providing exceptional service to foster repeat business.
- Implemented streamlined checkout procedures, reducing wait times and improving transaction speed.
- Managed inventory levels at checkout area, ensuring product availability and minimizing stock discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Julian Charter School
Pine Valley, CASkills
- Patience and empathy
- Scissor skills
- Nail trimming
- Sanitation procedures
- Appointment scheduling
- Teeth brushing
- Ear cleaning
- Grooming best practices
- De-matting techniques
- Clipper operation
Timeline
Dog Grooming Assistant
Cafe Le Groom
08.2021 - 12.2024
Cashier
99 Cents Only
10.2019 - 12.2020
High School Diploma -
Julian Charter School