Sophia McGowan
Springboro,OH
Summary
Dynamic hospitality professional with a proven track record at Agave & Rye, excelling in customer service and team collaboration. Adept at managing reservations and enhancing guest experiences through effective communication and multitasking. Recognized for maintaining a welcoming atmosphere and optimizing workflow, ensuring high satisfaction levels during peak times.
Overview
2026
2026
years of professional experience
Work History
Host
Agave & Rye
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Crew Member
Chipotle
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Crew Member
Planet Fitness
06.2025 - Current
- Supported team in maintaining inventory levels to ensure product availability.
- Ensured safety compliance by adhering to health and sanitation guidelines.
- Performed equipment maintenance checks to keep tools in optimal working condition.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Adapted quickly to changing tasks and priorities during peak hours.
- Trained new crew members on operational procedures and customer service expectations.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
Education
Psychology
Springboro High School
Springboro, OHSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Professional appearance
- POS software
- Server support
- Reservations
- Table assignment coordination
- Reservation coordination
- Seating arrangements
- Reservation management
- First aid training
- Group reservations management
- Dining room management
- Customer engagement
- Order accuracy
- Workflow optimization
- Food allergy awareness
- Health standards
- Strong interpersonal skills
- Table vacancy management
- Takeout order processing
- Front of house organization
- Effective multitasking
- Greeting guests
- Customer service expertise
- Interactive communication skills
- Phone etiquette
- Food running
- Table bussing
- Guest complaint resolution
- Guest seating
- Guest engagement
- Safe food handling
- Complaint handling
- Payment processing
Timeline
Crew Member
Planet Fitness
06.2025 - Current
Host
Agave & Rye
Crew Member
Chipotle
Psychology
Springboro High School