Sophia Medina
Sunrise
Summary
Seasoned Vendor offering experience carefully updating logs, managing papers, and submitting payments. Good multitasking and problem-solving skills with an organized and responsible nature.
Overview
7
7
years of professional experience
Work History
Vendor Merchandiser
Polo Ralph Lauren
Aventura
01.2023 - Current
- Oversee and manage all shops under the Polo Ralph Lauren umbrella (mens, kids, women, and home department).
- Traveled with shop vendor to implement brand standards in partner stores, enhancing brand consistency.
- Trained in-store workers in sales techniques and product knowledge, contributing to increased sales goals and higher satisfaction scores in post-sale surveys.
- Led and participated in several shop installations and floor moves, optimizing store layout and presentation.
Lead Merchandise Handler
Polo Ralph Lauren, Macy's
Plantation
01.2023 - 10.2023
- Maintained RL shops to align with branding standards, enhancing customer experience.
- Manage and keep up RL shops according to branding standards.
- Check for incoming deliveries RL shops receive and plan workload accordingly with team.
- Organized inventory for weekly shipments and conducted RFID scans to ensure accurate stock levels.
- Maintain strong communication with shop vendor, store managers, and RL Brand Ambassadors for support.
- Received and sorted incoming merchandise for efficient storage and display.
- Organized stockroom to ensure easy access and inventory management.
- Restocked sales floor with merchandise according to visual standards, optimizing product presentation.
Pet Care/Sales Associate/Manager
Elegant Puppies
Pembroke Pines
01.2022 - 09.2022
- Managed daily operations for sales team at a leading pet retailer.
- Managed daily store operations, overseeing inventory management, supply restocking, and cash-handling procedures to ensure smooth operations.
- Guided customers in selecting products tailored to their pets' unique needs, addressing inquiries and concerns about animals and available merchandise.
- Provided compassionate and enthusiastic customer service; answered customers' questions and addressed problems and complaints in person and via phone.
- Trained new associates on product knowledge and customer service techniques.
- Created promotional strategies that increased customer engagement and drove sales growth.
- Kept the store and kennels clean, administered food, water and medication under veterinary instruction, groomed dogs, and kept track of their health and weight daily.
- Prepared documentation, reports and logs for every animal, filing and organizing paperwork accordingly.
Brand Ambassador
American Eagle Outfitters
Pembroke Pines
01.2021 - 01.2022
- Demonstrated the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
- Utilized company tools and technology to deliver product knowledge, enhancing customer engagement and driving sales.
- Styled customers by suggesting key looks and integrating latest trends and promotions tailored to individual preferences.
- Promote awareness and growth of the AEO and Aerie brands by introducing customers to additional brand channels.
- Resolved customer concerns in alignment with company policy, ensuring customer satisfaction and collaborating with store leadership on escalated issues.
- Consistently provided support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
- Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
Merchandise Handler
Polo Ralph Lauren, Macy's
Ft. Lauderdale
01.2020 - 01.2021
- Greeted customers at entrance, ensuring a warm welcome to enhance shop atmosphere.
- Maintained vendor connections and facilitated seasonal shop changes to ensure timely execution of company deadlines.
- Greeting and welcoming customers, providing a positive first impression of the shop.
- Labeled and stocked merchandise daily to maintain organization and accessibility in the shop.
Keyholder
Boxlunch Retail Shop
Pembroke Pines
01.2019 - 01.2020
- Delivered exceptional customer service by recommending tailored products and specials that aligned with individual needs and preferences.
- Analyzed product returns and assisted customers in finding suitable alternatives, including locating items in stockroom and other store locations.
- Analyzed and properly processed product returns, assisted customers with finding alternative merchandise to meet needs including locating products in stockroom and store system at other store locations.
- Organized racks and shelves to enhance visual appeal, attract customer engagement, and promote product visibility.
Education
Charles W. Flanagan High School
Pembroke Pines, FLSkills
- Inventory management
- Brand standards compliance
- Customer engagement
- Sales strategy development
- Product training support
- Effective communication
- Product demonstration
- Multitasking
- Teamwork and collaboration
- Attention to detail
- Problem solving
- Time management
- Product merchandising
- Visual merchandising
- Relationship management
Timeline
Vendor Merchandiser
Polo Ralph Lauren
01.2023 - Current
Lead Merchandise Handler
Polo Ralph Lauren, Macy's
01.2023 - 10.2023
Pet Care/Sales Associate/Manager
Elegant Puppies
01.2022 - 09.2022
Brand Ambassador
American Eagle Outfitters
01.2021 - 01.2022
Merchandise Handler
Polo Ralph Lauren, Macy's
01.2020 - 01.2021
Keyholder
Boxlunch Retail Shop
01.2019 - 01.2020
Charles W. Flanagan High School