Sophia Mendoza
Lincoln
Summary
Highly-motivated employee with desire to take on new challenges. Brings experience in fabrication, has strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Fabricator
General Dynamics
Lincoln
04.2023 - Current
- Used hand tools to position, align and secure product components.
- Measured and marked material for cutting or shaping using measuring tools.
- Conducted thorough surface preparation and cleaning, resulting in improved adhesion and overall paint application quality.
- Determined best methods for surface preparation including sandblasting, masking, taping.
- Performed minor repairs on damaged parts prior to painting them.
- Applied multiple coats of paint to achieve desired color or finish.
Office Specialist
MyStaff Inc
Lincoln
07.2022 - 08.2023
- Assign incoming contract agreement requests and route incoming emails to team members
- Create weekly reports of tracking data
- Organized and maintained office files, records, and documents.
- Completed data entry tasks accurately and efficiently utilizing various software programs.
- Performed general office duties such as filing, photocopying, faxing and scanning documents.
Customer Service Representative
Express Employment Professionals
Lincoln
11.2021 - 03.2022
- Delivered exceptional customer support by resolving inquiries and complaints, enhancing overall customer satisfaction and loyalty.
- Trained and mentored new team members on customer service protocols, improving team efficiency and service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
Customer Service Representative
Capital One
Lincoln
04.2018 - 07.2021
- Delivered exceptional customer support by resolving inquiries efficiently, enhancing overall customer satisfaction and loyalty.
- Answered customer inquiries and provided accurate information regarding products and services.
- Investigated suspected fraudulent activities and reported suspicious activity to the appropriate departments.
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
- Educated customers about their rights with regard to billing disputes and fraud protection services.
- Assisted in the processing of credit card applications for new customers and updated existing accounts.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
Receptionist/Office Assistant
Bessler Family Eye Care
Crete
10.2017 - 03.2018
- Managed patient scheduling and appointment confirmations, enhancing operational efficiency and improving patient flow in the office.
- Coordinated patient intake and documentation processes, ensuring compliance with healthcare regulations and maintaining accurate records.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Assisted with the pre-testing of patients prior to doctor's examination.
- Repaired broken frames using special tools such as pliers, screwdrivers.
- Prepared patients and administered basic eye exam tests.
General Laborer
Endicott Clay Products
Fairbury
06.2017 - 09.2017
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Rotated through various positions on the assembly line as needed by management.
- Loaded and unloaded parts into machines for processing.
- Stacked finished products onto pallets in preparation for shipment from the facility.
Education
High School -
Crete High School
Crete, NESkills
- Fabrication
- Hand and power tool usage
- Adhesive bonding
- Paint application
- General assembly
- Surface preparation
- Quality assurance
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Fabricator
General Dynamics
04.2023 - Current
Office Specialist
MyStaff Inc
07.2022 - 08.2023
Customer Service Representative
Express Employment Professionals
11.2021 - 03.2022
Customer Service Representative
Capital One
04.2018 - 07.2021
Receptionist/Office Assistant
Bessler Family Eye Care
10.2017 - 03.2018
General Laborer
Endicott Clay Products
06.2017 - 09.2017
High School -
Crete High School