Sophia MIllan
Apopka,FL
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
9
9
years of professional experience
Work History
Human Resources Generalist
Realty Capital Advisors
04.2021 - Current
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Implemented and supervised orientation procedures for new hires.
- Facilitated criminal background check process for new hires.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Developed and enforced company policy and procedures relating to human resources activity.
Lead Concierge
Demetree Global
05.2018 - 04.2021
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new clients and securing paperwork completion.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Sales Associate
Cricket Wireless
11.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Specialist
V Suarez
09.2014 - 10.2017
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Mental Health Assistant
CUA
01.2015 - 06.2017
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Education
Master of Science - Human Resources Management
Capella University
Minneapolis, MN05.2024
Bachelor of Science - Clinical Psychology
University of Central Florida
Orlando, FL05.2020
Bachelor of Arts - Psychobiology
University of Puerto Rico - Mayaguez
Mayaguez, PR05.2017
Skills
- Employee Onboarding
- Records Management
- Policy Implementation
- Performance Management
- Interviewing
- Employee Handbook Development
- Budget Planning
- Performance Evaluation
- Payroll Processing
- Employee Counseling
- Human Resources
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Human Resources Generalist
Realty Capital Advisors
04.2021 - Current
Lead Concierge
Demetree Global
05.2018 - 04.2021
Sales Associate
Cricket Wireless
11.2017 - 04.2018
Mental Health Assistant
CUA
01.2015 - 06.2017
Sales Specialist
V Suarez
09.2014 - 10.2017
Master of Science - Human Resources Management
Capella University
Bachelor of Science - Clinical Psychology
University of Central Florida
Bachelor of Arts - Psychobiology
University of Puerto Rico - Mayaguez
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