Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SOPHIA MILLER

Silver Spring,MD

Summary

I have been employed to the St. Ann Development Company – Green Grotto Caves & Attractions for 19 years and Dunn,s River Falls and Park for 4 years 3 months. I am a consistently punctual and flexible performer with exemplary team spirit, committed to good personnel relations, giving high quality work output with attention to details. An individual instrumental in promoting best environmental practices and standards to achieve environmental awards for Green Grotto caves ( Green Globe/ Earth Check Certification) which is a significant marketing tool to reach environmentally aware guests.

Overview

24
24
years of professional experience

Work History

Supervisor (Ticketing/ Customer Service)

Dunn’s River Falls & Park – St. Ann Development Company
01.2019 - 03.2024

Supervisor (Admin/Customer Service)

Green Grotto Caves & Attractions – St. Ann Development Company
09.2000 - 01.2019
  • Responsible for preparing time cards for staff for payroll purposes
  • Reconciling tickets/ armbands and prepare daily lodgment
  • Supervise, monitor and reviews the activities of staff and organize and manage the Admin Office
  • Ensures the safe keeping of all cash/float and dispense all relevant materials to sales clerks related to enhance daily functions
  • Authorized to set priorities, assign duties, evaluate work of staff, make recommendations regarding disciplinary actions (suspension, dismissal) to maintain discipline, safety, security and morale among staff.

Supervisor (Support Services)

Green Grotto Caves & Attractions – St. Ann Development Company
11.2009 - 09.2012
  • Responsible for the overall operation and proper maintenance of the Snack Counter and Gift/ Logo Shop and gives direct supervision to Sanitation Officers, Gardeners and Sales clerks
  • Accountable for safekeeping of imprest and float amounts allocated for the operation of the facilities, monitoring of stock/inventory levels, meeting demand and managing lines of credit of suppliers
  • Ensures that the requirement of the Health Department and relevant licensing agencies are met ( Food Handlers Permits and Health Certificate)
  • Authorized to set priorities, assign duties, evaluate work of staff, make recommendations regarding disciplinary actions and to make recommendations regarding improvements for Snack Counter and Gift/ Logo Shop to generate profit.

Cashier (Ticket Office)

Green Grotto Caves & Attractions – St. Ann Development Company
04.2000 - 09.2009
  • Cross training as clerical officer (August 06-31, 2004)
  • Cross training as clerical officer (November 08-28,2004)
  • Clerical Officer (April 01, 2005- September 30 2005).

Education

Associate Degree in Business Administration -

UTECH JIM

Professional Courses And Certification

Supervisory Management -

Jamaica Institute of Management
09.2006

Skills

Customer Service Communication Skills

Team Building

References

  • Ms. Fabia M. Lamm, Regional Director, North East Regional Health Authority, Shop 34-38, Discovery Bay, St. Ann
  • Ms. Sandraleen Tucker, Manager, Green Grotto Caves and Attractions, Ocean Village Shopping Centre, Ocho Rios

Timeline

Supervisor (Ticketing/ Customer Service)

Dunn’s River Falls & Park – St. Ann Development Company
01.2019 - 03.2024

Supervisor (Support Services)

Green Grotto Caves & Attractions – St. Ann Development Company
11.2009 - 09.2012

Supervisor (Admin/Customer Service)

Green Grotto Caves & Attractions – St. Ann Development Company
09.2000 - 01.2019

Cashier (Ticket Office)

Green Grotto Caves & Attractions – St. Ann Development Company
04.2000 - 09.2009

Associate Degree in Business Administration -

UTECH JIM

Professional Courses And Certification

Supervisory Management -

Jamaica Institute of Management

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