Sophia Miller
Hadley,MA
Summary
Driven professional with a proven track record in nurturing child development and enhancing family dynamics as an In-Home Nanny for a private employer. Demonstrated leadership in customer service at Starbucks, blending exceptional communication with reliability. Skilled in team collaboration and efficient task management, ensuring customer satisfaction and workplace harmony.
Overview
2
2
years of professional experience
Work History
In-Home Nanny
Friend
2024.06 - 2024.08
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
Secretary
The Claw Shop
2022.05 - 2023.04
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Barista
Starbucks
2022.05 - 2022.09
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
High School Diploma -
Lunenburg Highschool
Lunenburg, MABachelor of Science - Biology
UMass Amherst
Amherst, MA05.2028
Skills
Strong Work Ethic
Patience and understanding
Reliability and punctuality
Effective Communication Techniques
Team Player
Friendly and outgoing
Opening and closing duties
Cash Handling
Team Leadership
Exceptional customer service
Order Taking
Verbal and written communication
Timeline
In-Home Nanny
Friend
2024.06 - 2024.08
Secretary
The Claw Shop
2022.05 - 2023.04
Barista
Starbucks
2022.05 - 2022.09
High School Diploma -
Lunenburg Highschool
Bachelor of Science - Biology
UMass Amherst
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