- Passionate about balancing physical health with mental and emotional wellness
- I enjoy cooking and baking for friends and family gatherings
- I have a love for music, playing different instruments like the piano and flute
Sophia Mina
Rogers City
Summary
Dynamic and customer-focused professional with proven expertise in cash handling and food safety from experience at Rogers Theater and Tropical Smoothie Cafe. Recognized for enhancing customer satisfaction through efficient service and maintaining cleanliness standards. Adept at multitasking and learning new tasks, fostering a friendly work environment and showing determination to achieve operational goals.
Overview
4
4
years of professional experience
Work History
Concessions Server
Rogers Theater
09.2021 - Current
- Streamlined order processing by accurately inputting orders into the point-of-sale system, reducing wait times for patrons.
- Provided exceptional customer service by greeting guests warmly upon arrival at the concession stand and answering any questions regarding menu options or pricing details.
- Adhered to company dress code and grooming standards at all times, representing a professional image that aligned with brand expectations.
- Maintained a clean and organized work station, ensuring optimal food safety standards and an appealing environment for customers.
- Handled cash and credit transactions securely, verifying proper payment amounts and processing change efficiently to expedite the order process for patrons.
- Resolved customer complaints promptly and professionally to ensure repeat business and positive word-of-mouth recommendations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Maintained clean and stocked bathroom and seating areas for patrons.
Crew Member
Tropical Smoothie Cafe
10.2024 - 04.2025
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Education
Behavioral And Biological Sciences
University of Michigan-Dearborn
Dearborn, MI05-2028
High School Diploma -
Rogers City High School
Rogers City, MI06-2024
Skills
- Food safety
- Cleanliness standards
- Cash handling expertise
- Stock replenishment
- Point of sale proficiency
- Customer satisfaction
- Stocking and replenishing
Interests
Timeline
Crew Member
Tropical Smoothie Cafe
10.2024 - 04.2025
Concessions Server
Rogers Theater
09.2021 - Current
Behavioral And Biological Sciences
University of Michigan-Dearborn
High School Diploma -
Rogers City High School
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