Sophia Moore
Fort Wayne,IN
Summary
Results-driven retail and operations professional with extensive experience managing store operations, inventory, and team performance across high volume environments. Proven ability to lead teams and implement organizational systems that improve efficiency and productivity. Skilled in inventory management, visual merchandising, and customer service, with experience overseeing multiple departments, including beauty, hair, and gift shop sections. Adept at handling operational responsibilities such as cash management, ordering, stock reconciliation, and logistics coordination. Recognized for fostering positive work environments, training and mentoring staff, and delivering exceptional customer experiences. Strong multitasking, problem-solving, and communication skills with a track record of taking initiative and supporting business growth.
Overview
10
10
years of professional experience
Work History
Showroom Intern
Charleston Design Center
Mt. Pleasant, SC
06.2025 - Current
- Collaborated with designers to create visually compelling presentations showcasing product offerings and design concepts.
- Maintained a professional and welcoming demeanor in all interactions with clients, vendors, and team members.
- Enhanced customer experience by providing product guidance and personalized recommendations.
- Developed and implemented a new organizational system for wallpaper samples, improving accessibility and efficiency.
- Organized and maintained sample displays to ensure a clean and visually appealing showroom.
- Supported team operations by collaborating on daily tasks and contributing to a positive work environment.
- Assisted in arranging and merchandising showroom displays to enhance overall product presentation.
Receptionist and Graphic Designer
Illusions Hair Studio
Mt. Pleasant, SC
05.2025 - Current
- Confirmed appointments, communicated with clients, and maintained accurate client records.
- Answered and routed incoming calls efficiently to appropriate offices.
- Greeted visitors and customers professionally, providing friendly and knowledgeable assistance.
- Responded to client inquiries in person and over the phone.
- Assisted the owner with daily errands and administrative to-do lists.
- Organized and maintained the owner’s office, ensuring a clean and professional environment.
- Designed a business brochure to enhance brand visibility and attract new customers.
- Developed a company website to increase online presence and generate new business.
- Created barcodes and designed in-store signage promoting the company’s social media platforms.
- Maintained regular cleaning, organization, and upkeep of the workspace.
- Cleaned and redesigned merchandise displays to improve visual appeal.
- Established branded social media accounts, created consistent content, and grew an engaged following through regular posting.
Server
Casa Ristorante
Fort Wayne, IN
07.2024 - Current
- Delivered food and beverages efficiently while providing attentive, guest-focused service in a fast-paced environment.
- Managed multiple tables simultaneously, ensuring timely service and maintaining high quality standards.
- Built positive rapport with guests to enhance their dining experience and encourage repeat business.
- Accurately processed orders and payments, handling cash and card transactions responsibly.
- Demonstrated strong upselling skills by recommending specials, beverages, and add-ons to increase sales.
- Resolved guest concerns promptly and professionally to maintain customer satisfaction.
- Collaborated with kitchen staff and team members to ensure accurate and timely order delivery.
- Assisted with opening and closing duties, including restocking, cleaning, and preparing service areas.
- Maintained a clean, organized dining space in compliance with health and safety standards.
- Supported team members during peak hours to ensure smooth operations and efficient workflow.
Visual Merchandiser
Hidden Ponds Nursery And Garden Center
Charleston, SC
06.2022 - Current
- Monitored and replenished display inventory, restructuring layouts based on available stock.
- Designed and maintained visually appealing displays to showcase products and drive sales.
- Enhanced overall store presentation through strategic product placement and display positioning.
- Created seasonal and interior displays aligned with company sales goals.
- Developed maps and visual guides for nursery layout and organization.
- Assisted in planning and executing holiday and seasonal events.
- Maintained cleanliness and refreshed displays to reflect seasonal transitions.
- Tracked gift shop inventory and contributed to product selection for future purchasing.
- Organized and monitored backstock and storage inventory systems.
- Operated forklift to transport and manage inventory safely.
- Presented concepts for future outdoor visual merchandising and store layout improvements.
- Applied landscape and floral design knowledge to enhance visual presentation.
Bartender
Rappahannock Oyster Bar
Charleston, SC
08.2023 - 07.2024
- Served high volumes of customers efficiently during nights, weekends, and special events while maintaining accuracy and quality.
- Built relationship with guests, enhancing customer satisfaction and encouraging repeat business.
- Maintained a clean, organized, and sanitary bar area in strict compliance with health and safety regulations.
- Managed bar inventory and storage, tracking stock levels, placing orders, and reducing waste to meet demand.
- Upsold drinks, specials, and featured cocktails to increase sales and maximize revenue.
- Collaborated with team members and floor staff to ensure smooth service during peak hours.
- Assisted with opening, closing, and preparation of bar stations for service readiness.
- Handled cash, credit transactions, and tabs accurately and responsibly.
- Trained new staff in drink preparation, customer service, and bar organization practices.
- Presented and suggested seasonal or promotional drinks to enhance the guest experience.
- Supported event setup and breakdown
Bar Manager
Toast All Day
Charleston, SC
02.2022 - 07.2024
- Served high volumes of customers efficiently during nights, weekends, and special events while maintaining accuracy and quality.
- Built relationship with guests, enhancing customer satisfaction and encouraging repeat business.
- Maintained a clean, organized, and sanitary bar area in strict compliance with health and safety regulations.
- Managed bar inventory and storage, tracking stock levels, placing orders, and reducing waste to meet demand.
- Upsold drinks, specials, and featured cocktails to increase sales and maximize revenue.
- Collaborated with team members and floor staff to ensure smooth service during peak hours.
- Assisted with opening, closing, and preparation of bar stations for service readiness.
- Handled cash, credit transactions, and tabs accurately and responsibly.
- Trained new staff in drink preparation, customer service, and bar organization practices.
- Presented and suggested seasonal or promotional drinks to enhance the guest experience.
- Supported event setup and breakdown
Shift Manager
CVS Pharmacy
Mt. Pleasant, SC
08.2020 - 02.2022
- Managed full store operations in the absence of the store manager, ensuring seamless workflow, team productivity, and exceptional customer service.
- Supervised and coached staff, delegating tasks, monitoring performance, and fostering a positive and collaborative work environment.
- Counted, reconciled, and secured cash drawers, processed register transactions accurately, and completed daily financial reporting.
- Assisted customers with product inquiries, selections, and problem resolution, maintaining high customer satisfaction.
- Answered phones, coordinated communications, and addressed customer concerns efficiently.
- Ordered, received, organized, and stocked merchandise shipments, optimizing inventory storage and accessibility.
- Oversaw beauty and hair sections, maintaining attractive, organized, and well-merchandised displays in line with company standards.
- Trained new team members on store procedures, product knowledge, and customer service expectations.
- Maintained compliance with health, safety, and company operational policies across all departments.
- Monitored inventory levels, conducted stock audits, and coordinated reorders to prevent shortages and overstock.
- Assisted in planning and executing in-store promotions, seasonal displays, and merchandising updates.
- Implemented efficient workflow strategies during peak hours, balancing customer service, inventory management, and staff supervision.
- Identified and resolved operational issues proactively, including staff scheduling conflicts, stock discrepancies, and customer concerns.
- Supported team development by providing feedback, mentoring, and performance guidance to ensure departmental success.
Truck Manager
Chick-fil-A
Mt. Pleasant, SC
06.2018 - 08.2020
- Promoted to Truck Manager, overseeing all inventory management, truck operations, and distribution for multiple store locations.
- Developed and implemented new organizational methods for truck inventory, improving efficiency, accessibility, and delivery accuracy.
- Trained team members on inventory and organizational procedures, ensuring consistent adherence to operational standards.
- Ordered daily truck shipments and coordinated with stores to meet product demand and prevent shortages.
- Conducted regular stock checks, maintained accurate inventory records, and resolved discrepancies proactively.
- Opened and closed the restaurant, ensuring proper setup, cleaning, and compliance with company policies and safety regulations.
- Managed the entire back-of-house operations, including kitchen workflow, food preparation, and quality control.
- Oversaw drive-thru and front-line operations, ensuring fast, accurate, and high-quality customer service.
- Trained and supervised staff across multiple departments, delegating tasks and monitoring performance during shifts.
- Collaborated with team members to maintain smooth operations during peak hours, special events, and high-volume periods.
- Supported store leadership in implementing promotions, managing schedules, and improving operational efficiency.
- Fostered a positive work environment, coaching team members on best practices, teamwork, and customer service standards.
Server
Carmen Y Juan
Mt. Pleasant, SC
08.2016 - 06.2020
- Delivered food and beverages efficiently while providing attentive, guest-focused service in a fast-paced environment.
- Managed multiple tables simultaneously, ensuring timely service and maintaining high quality standards.
- Built positive rapport with guests to enhance their dining experience and encourage repeat business.
- Accurately processed orders and payments, handling cash and card transactions responsibly.
- Demonstrated strong upselling skills by recommending specials, beverages, and add-ons to increase sales.
- Resolved guest concerns promptly and professionally to maintain customer satisfaction.
- Collaborated with kitchen staff and team members to ensure accurate and timely order delivery.
- Assisted with opening and closing duties, including restocking, cleaning, and preparing service areas.
- Maintained a clean, organized dining space in compliance with health and safety standards.
- Supported team members during peak hours to ensure smooth operations and efficient workflow.
Education
High School Diploma - Interior Design
Purdue University Fort Wayne
Fort Wayne, IN06-2028
High School Diploma -
Oceanside Collegiate Academy
Mt. Pleasant, SC06-2020
Skills
Leadership & Team Management
- Supervising, coaching, and training team members
- Delegating tasks and monitoring performance
- Shift and store management, opening/closing responsibilities
Operations & Inventory Management
- Ordering, receiving, and organizing inventory
- Maintaining clean, organized, and compliant workspaces
- Process improvement and organizational system implementation
Customer Service & Communication
- Assisting customers with product selection and recommendations
- Handling high-volume service
- Phone and in-person communication with clients and stores
Retail & Merchandising
- Visual merchandising and display organization
- Seasonal and promotional display planning
- Product presentation and department oversight
Operational Tools & Technical Skills
- Cash handling and register reconciliation
- Forklift operation and stock movement
- Website and social media content management
Problem Solving & Efficiency
- Multi-tasking across departments effectively
- Coordinating logistics for inventory and store operations
- Streamlining workflow during high volume periods
Timeline
Showroom Intern
Charleston Design Center
06.2025 - Current
Receptionist and Graphic Designer
Illusions Hair Studio
05.2025 - Current
Server
Casa Ristorante
07.2024 - Current
Bartender
Rappahannock Oyster Bar
08.2023 - 07.2024
Visual Merchandiser
Hidden Ponds Nursery And Garden Center
06.2022 - Current
Bar Manager
Toast All Day
02.2022 - 07.2024
Shift Manager
CVS Pharmacy
08.2020 - 02.2022
Truck Manager
Chick-fil-A
06.2018 - 08.2020
Server
Carmen Y Juan
08.2016 - 06.2020
High School Diploma - Interior Design
Purdue University Fort Wayne
High School Diploma -
Oceanside Collegiate Academy