Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Sophia Mora

Naples,FL

Summary

Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques. Resourceful manager with experience working independently and collaboratively with team to foster client relationships and drive sales. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.

Overview

7
7
years of professional experience

Work History

Beauty Area Expert

Walgreens Boots Alliance
Fort Myers, FL
08.2021 - 11.2023
  • Successfully developed and executed sales strategies in the Area resulting in exceeding revenue targets achieving a yearly sales growth of 115%, leading to the Area becoming the top #1 performer in national sales.
  • Collaborated and engaged with 6 district managers to align sales operations' goals and company vision in 50+ locations.
  • Analyzed customer behavior data to identify trends, resulting in a 20% increase in average order value and a 10% enhancement in customer satisfaction, positioning the Area as the top performer in the region and the top #2 nationwide.
  • Led strategic B2B relationships, building initiatives and working collaboratively with prestigious account executives from the beauty industry-leading brands.
  • Delivered exceptional results by exceeding goals in new product launches, surpassing the sales-target by 25% and units-target by 20%, utilizing strategic sales and marketing approaches, coupled with efficient teamwork.
  • Developed and executed training programs, conducting market trend-driven product knowledge seminars to educate over 150 participants.
  • Demonstrated leadership by coaching and mentoring large teams focusing on engagement and client-centered initiatives. Improving employee engagement by 97% achieving a remarkable top #1 team-engagement ranking nationwide.
  • Organized and facilitated training sessions for team members on topics related to eCommerce operations and best practices and improved YOY online sales in the Area by 10% in the beauty and personal care departments.
  • Collaborated with HR team to organize recruiting events, conduct interviews, and implement diversity initiatives, successfully achieving full staffing for Area's beauty positions.
  • Assisted in the development and mentored potential talent within the organization.
  • Collaborated with marketing team to create promotional materials and plan exclusive events for target customers and locations, identifying opportunities for growth within the beauty and personal care market.
  • Developed and maintained relationships with key stakeholders within the organization to ensure successful implementation of projects while assisting in developing campaigns that target existing and new customers for additional products or services.
  • Conducted regular store visits to assess customer satisfaction levels, identify opportunities for improvement and ensured compliance with company standards.

Beauty Consultant

Walgreens
Naples, FL
02.2020 - 08.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service improving NPS by 25%.
  • Implemented effective event planning and execution strategies, consistently surpassing sales goals by up to 400%.
  • Achieved district's highest ranking in initiating new credit card accounts by regularly assessing customer needs during visits and providing tailored recommendations for maximizing service utilization.
  • Encouraged teamwork among co-workers by creating a positive environment that fosters collaboration.
  • Ensured up-to-date knowledge of new launches, ads, products, and trends in order to offer excellent customer service.
  • Demonstrated products to customers efficiently under time pressure, leading to increase purchases.
  • Organized and maintained calendars for multiple special events while also managing daily, weekly, and monthly sales reports.
  • Executed cashier responsibilities, accompanied customers during their purchase process, ensuring excellent customer service and return visits.
  • Conducted evaluations of customer's skin type, makeup preferences and hair needs to provide an unique consultation.
  • Utilized effective sales techniques to engage with customers and generate interest while applying, demonstrating and showing products.
  • Scheduled appointments for customers to follow up on given recommendations and showcase new products, while actively cross-selling and increasing sales.

Retail Area Manager

Perfume Collection
Naples, FL
10.2018 - 01.2020
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Achieved average sales from $60 to $350 per client, per location.
  • Managed and analyzed sales reports for multiple locations, consistently exceeding monthly goals by an average of 113%.
  • Successfully supervised multiple locations, meeting strict deadlines and providing guidance to ensure monthly targets were exceeded.
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year while ensuring projects stayed within allocated budgets.
  • Organized promotional events in order to drive sales volume in the district's stores.
  • Increased year to year net sales by 15%.
  • Worked one-on-one with employees to motivate while delivering proactive strategies.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.

Makeup Artist

Self-employeed
Maracaibo, VE, Zulia
01.2017 - 09.2019
  • Applied makeup to enhance all clients' beauty for special events, including weddings, graduations, birthdays.
  • Worked doing makeup for photo shots, fashion shows, tv interviews and ceremonies.
  • Coordinated appointments, managed time pressure and delivered on-time excellent services.
  • Up-to-date knowledge of different brands, products, combination shades and colours.
  • Communicated with customers and gave different looks and ideas to meet all requirements and customers' needs.
  • Applied personalized skin care routines to ensure optimal condition of customers' skin prior to makeup application.
  • Instructed over 100 artists and students in Makeup Master Classes as well as personalized one-on-one training sessions.
  • Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
  • Provided personalized advice to customers regarding the selection of products appropriate for their needs.

Education

Lawyer

Universidad Rafael Belloso Chacin
Maracaibo, VE
04.2017

Makeup Artist

Salvador Academy
Maracaibo, VE
09.2016

Cosmetician

Salvador Academy
Maracaibo, VE
06.2016

Hair Stylist

Salvador Academy
Maracaibo, VE
01.2016

Skills

  • Exceeds sales goals
  • Market trends understanding
  • Driving business growth
  • Leadership development
  • Supervision and training
  • Profit and loss accountability
  • Upselling expertise
  • Professional Networking
  • Territory Management
  • Operations Oversight

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Beauty Area Expert

Walgreens Boots Alliance
08.2021 - 11.2023

Beauty Consultant

Walgreens
02.2020 - 08.2021

Retail Area Manager

Perfume Collection
10.2018 - 01.2020

Makeup Artist

Self-employeed
01.2017 - 09.2019

Lawyer

Universidad Rafael Belloso Chacin

Makeup Artist

Salvador Academy

Cosmetician

Salvador Academy

Hair Stylist

Salvador Academy

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Sophia Mora