Sophia Mores
Lemon Grove,CA
Summary
Dynamic professional with a proven track record in staff management and development, and retail operations management at Wal-Mart Supercenter. Excelled in customer service, enhancing satisfaction rates through effective leadership and decision-making. Achieved significant reductions in inventory discrepancies, showcasing strong time management and analytical skills.
Overview
19
19
years of professional experience
Work History
Teacher's Aide
Anita's Day Care
01.2022 - 10.2024
- Assisted teachers with supervision and care of groups of 8-10 children.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
Shift Supervisor
Starbucks
10.2021 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Assistant Manager/Coach
Wal-Mart Supercenter
04.2006 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
Bachelor of Arts - Music
Whitman College
Walla Walla, WA05-1999
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff management and development
- Inventory management
- Retail operations management
Timeline
Teacher's Aide
Anita's Day Care
01.2022 - 10.2024
Shift Supervisor
Starbucks
10.2021 - 02.2024
Assistant Manager/Coach
Wal-Mart Supercenter
04.2006 - 05.2021
Bachelor of Arts - Music
Whitman College
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