Sophia Mores
Lemon Grove,CA
Summary
Dynamic professional with a proven track record in staff management and development, and retail operations management at Wal-Mart Supercenter. Excelled in customer service, enhancing satisfaction rates through effective leadership and decision-making. Achieved significant reductions in inventory discrepancies, showcasing strong time management and analytical skills.
Overview
19
19
years of professional experience
Work History
Teacher's Aide
Anita's Day Care
El Cajon, CA
01.2022 - 10.2024
- Assisted teachers with supervision and care of groups of 8-10 children.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
Shift Supervisor
Starbucks
San Diego, CA
10.2021 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Assistant Manager/Coach
Wal-Mart Supercenter
San Diego, CA
04.2006 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
Bachelor of Arts - Music
Whitman College
Walla Walla, WA05-1999
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff management and development
- Inventory management
- Retail operations management
Timeline
Teacher's Aide
Anita's Day Care
01.2022 - 10.2024
Shift Supervisor
Starbucks
10.2021 - 02.2024
Assistant Manager/Coach
Wal-Mart Supercenter
04.2006 - 05.2021
Bachelor of Arts - Music
Whitman College