Sophia Moriarty
Columbus,OH
Summary
Dynamic veterinary receptionist with a proven track record at VCA Animal Hospitals, excelling in customer service and medical recordkeeping. Enhanced client retention through effective communication and empathy for animals, while training new staff to ensure seamless operations. Recognized for improving appointment scheduling efficiency, contributing to a positive team environment.
Overview
9
9
years of professional experience
Work History
Veterinary Receptionist
VCA Animal Hospitals
03.2020 - Current
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic and directing into rooms as needed.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided veterinary assistance as needed such as holding/restraining patients, trimming nails, and applying medications.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Performed various administrative tasks by filing, copying and faxing documents.
- Invoiced surgeries and completed surgery notes for doctors with their templates.
- Invoiced, printed labels, and filled medications for patients.
- Managed online pharmacy requests through portals and fax.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Entered data from pet records and office visits into computer system.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Maintained current and accurate medical records for patients.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Contributed to team meetings with suggestions for service improvements.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Sales Associate
At Home Decor Superstore
10.2017 - 12.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Worked as the patio specialist for the Summers of 2019 and 2020 where new products were shelved and merchandised in visually appealing and organized displays for optimal sales promotions.
Sandwich Artist
SUBWAY®Restaurants
06.2017 - 09.2017
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Maintained a clean and organized workspace, adhering to strict sanitation standards and restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Prepared and presented food in compliance with health and safety guidelines.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Cashier
Publix
08.2016 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Sandwich Artist
Larry's Giant Subs
06.2016 - 08.2016
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Restocked and rotated stock in display case to mitigate stock loss.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Optimized food storage procedures, minimizing waste and reducing costs.
- Backed up servers by setting up trays and completing some food deliveries.
Education
Bachelor of Arts - Psychology
The Ohio State University
Columbus, OH05-2026
Associate of Arts - Psychology
Lorain County Community College
Elyria, OH05-2019
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Employee training
- Record request management
- Lab work documentation
- Customer service
- Attention to detail
- Effective multitasking
- Empathy for animals
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Veterinary Receptionist
VCA Animal Hospitals
03.2020 - Current
Sales Associate
At Home Decor Superstore
10.2017 - 12.2019
Sandwich Artist
SUBWAY®Restaurants
06.2017 - 09.2017
Cashier
Publix
08.2016 - 05.2017
Sandwich Artist
Larry's Giant Subs
06.2016 - 08.2016
Bachelor of Arts - Psychology
The Ohio State University
Associate of Arts - Psychology
Lorain County Community College
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