Sophia Moulas

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.

• Processed credit cards, gift cards, and coupons
• Prioritized drink requests while managing interruptions
• Maintained regular and consistent attendance and punctuality
• Restocked pastries, merchandise, and supplies when low
• Maintained a clean work environment
• Prepared cash deposits at the end of the day
• Maintained and operated espresso machines, blenders, and coffee pots
• Controlled line and crowd with quick, efficient service
• Took photos for social media
• Trained new hires for barista position
• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

• Employee
• Auggie's Mini Donuts
• Processed transactions on a POS
• Prepped the batter for donuts
• Operated the fryer for donuts to order
• Maintained a clean workspace by consistently wipingdown counters, washing dishes, taking out trash, andsweeping
• Ran the Instagram account by taking photos andmaking posts on the store page, as well as repostingstories on Instagram
• KEYSKILLS —
• VOLUNTEER, Time Management
• Making coffee

• Supervised children and helped run the arts and craftsportion of VBS

• Received Florida Academic Scholars (FAS) award

GPA 3.19