Sophia Mowrey
Concord,NC
Summary
Driven Keyholder Manager with a proven track record at Boot Barn, adept in team management and store operations. Excelled in enhancing customer shopping experiences through meticulous store presentation and efficient task delegation. Skilled in employee scheduling, ensuring seamless daily operations. Demonstrates exceptional leadership and operational skills, contributing significantly to workplace efficiency and team cohesion. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Keyholder Manager
Boot Barn
08.2023 - Current
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Accepted and processed customer returns.
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
FOH Team Member
ACE
07.2021 - 07.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
Waitress
Johnny Brusco's New York Style Pizza
02.2020 - 04.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Host
Bad Daddy's Burger Bar
07.2019 - 01.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Cox Mill High School
Concord,nc06-2022
Skills
- Store operations
- Team management
- Task delegation
- Employee scheduling
- Strong leadership
- Customer service
- Workplace safety
- Staff training and development
- Scheduling coordination
- Alarm systems
- Inventory monitoring
- Daily reporting
Timeline
Keyholder Manager
Boot Barn
08.2023 - Current
FOH Team Member
ACE
07.2021 - 07.2023
Waitress
Johnny Brusco's New York Style Pizza
02.2020 - 04.2021
Host
Bad Daddy's Burger Bar
07.2019 - 01.2020
High School Diploma -
Cox Mill High School
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