Sophia Mueller
Farmingdale,NY
Summary
Dynamic and versatile professional with a proven track record in three diverse fields: gymnastics coaching, guest services supervision, and amusement ride operation. Possesses a unique blend of leadership, communication, and customer service skills, coupled with a passion for delivering exceptional experiences. Proven ability to adapt quickly to new environments and excel in fast-paced settings. Pursuing a new professional opportunity with room for advancement.
Overview
8
8
years of professional experience
Work History
Gymnastics Coach
Massapequa Gymnastics Academy
01.2016 - Current
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
Student Supervisor
The Blackwell Inn
09.2022 - 05.2024
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
Hotel Front Desk Agent
The Allegria Hotel
05.2023 - 08.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Amusement Ride Operator
Adventureland
05.2021 - 08.2022
- Handled emergencies calmly, following established protocols to ensure guest safety at all times.
- Enhanced guest experience by efficiently operating amusement rides and ensuring safety protocols were followed.
- Demonstrated adaptability by cross-training on multiple attractions, increasing flexibility within the team during peak seasons or staff shortages.
- Provided exceptional customer service by answering guest inquiries and addressing concerns in a friendly and professional manner.
Education
Bachelors of Arts And Sciences - Biology
The Ohio State University
Columbus, OH05.2024
Skills
- Strong Communication Skills
- Safety awareness
- Customer Service
- Problem-solving skills
- Credit and cash payments
- Microsoft Office
- Opera
- Microsoft Teams
- Excel
Timeline
Hotel Front Desk Agent
The Allegria Hotel
05.2023 - 08.2023
Student Supervisor
The Blackwell Inn
09.2022 - 05.2024
Amusement Ride Operator
Adventureland
05.2021 - 08.2022
Gymnastics Coach
Massapequa Gymnastics Academy
01.2016 - Current
Bachelors of Arts And Sciences - Biology
The Ohio State University
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