SOPHIA MUHAMMAD
(214)-281-2208
DeSoto,Texas
Summary
Detail-oriented and customer-focused professional with extensive experience in administrative roles, quality assurance, and teaching/training. Strong communication skills and a keen attention to safety protocols complement a passion for delivering exceptional service. Expertise in customer interaction, team collaboration, and adherence to safety standards supports success in dynamic environments that value excellence in customer service. Committed to fostering positive relationships and enhancing operational efficiency through proactive engagement and support.
Overview
11
11
years of professional experience
Work History
Operations Classroom Facilitator
FedEx Corporation
09.2021 - 07.2024
- Designed and conducted training sessions for new hires on dock operations, safety measures, and hazmat handling procedures.
- Created engaging, informative, and interactive training programs that improved staff competency and performance.
- Ensured all employees were well-versed in safety protocols and emergency procedures, which directly translates to ensuring passengers' safety as a flight attendant.
- Provided ongoing support and assessments to ensure that staff remained compliant with all safety regulations.
- Awarded "Facilitator of the Year" in 2023 for outstanding leadership and the successful training and integration of new hires into FedEx’s operational procedures.
Operations Admin / Clerk in QA (Quality Assurance) Department
FedEx Corporation
06.2018 - 03.2021
- Managed quality control procedures to ensure all packages met FedEx’s stringent standards for delivery.
- Communicated with various teams to identify and resolve any discrepancies in packages, enhancing operational efficiency.
- Performed administrative tasks such as maintaining records, preparing reports, and assisting in troubleshooting operational challenges.
- Developed an understanding of safety, quality, and regulatory compliance that directly applies to high-stakes environments like aviation.
- Awarded "Administrator of the Year" in 2020 for exceptional performance in the administrative and quality assurance functions, exceeding operational goals.
Graphic Designer / Administrative Assistant
XPRESS GRAPHX CUSTOM PRINTING
05.2013 - 03.2021
- Created visually appealing designs and print materials for clients, ensuring high-quality standards and timely delivery.
- Provided administrative support by managing schedules, handling customer inquiries, and coordinating printing jobs from start to finish.
- Demonstrated exceptional attention to detail and creativity in developing custom print projects that exceeded client expectations.
- Coordinated logistics and managed client relationships, ensuring clear communication throughout the project lifecycle.
- Collaborated closely with clients to understand their design needs and deliver results aligned with their vision.
Package Handler / Load and Unload Package Trailers
FedEx Corporation
08.2016 - 06.2018
- Safely and efficiently loaded and unloaded packages from trailers, following strict safety protocols and maintaining high-speed productivity.
- Ensured packages were handled with care and delivered to the correct destination within a tight time frame.
- Supported the team in meeting daily operational goals by adhering to efficient handling and organizational processes.
- Assisted in sorting packages for appropriate delivery routes, contributing to the accuracy of operations.
- Awarded "Package Handler of the Year" in 2017 for outstanding performance, productivity, and adherence to safety procedures.
Education
GED -
El Centro College
Dallas, TX01-1992
Activity Director Certificate - undefined
Dallas Community College
Mesquite, TX01.2014
Medical Assistant Certificate - undefined
Maricopa County Skill Center
Phoenix, AZ01.2004
Cosmetology License - undefined
Neilson Beauty College
Dallas, TX01.1992
Skills
- Team-based learning
- Instructional strategies
- Documentation and reporting
- Adaptability
- Emotional intelligence
- Safety protocols
- Collaborative team development
- Excellent communication
- Multitasking
- Problem-solving abilities
- Team building
Timeline
Operations Classroom Facilitator
FedEx Corporation
09.2021 - 07.2024
Operations Admin / Clerk in QA (Quality Assurance) Department
FedEx Corporation
06.2018 - 03.2021
Package Handler / Load and Unload Package Trailers
FedEx Corporation
08.2016 - 06.2018
Graphic Designer / Administrative Assistant
XPRESS GRAPHX CUSTOM PRINTING
05.2013 - 03.2021
Activity Director Certificate - undefined
Dallas Community College
Medical Assistant Certificate - undefined
Maricopa County Skill Center
Cosmetology License - undefined
Neilson Beauty College
GED -
El Centro College
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