Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophia Murray

Richmond,VA

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Publix Pharmacy
Richmond, Virginia
07.2020 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Counted, measured and compounded medications following standard procedures.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked automated medication dispensing equipment.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Maintained proper drug storage procedures, registries and records for controlled drugs.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Administering COVID19 and flu vaccinations.
  • Providing emotional and moral support.

Education

Associate of Science - Nursing

John Tyler Community College
Chester, VA
06.2017

Skills

  • Customer Service
  • Medication Storage and Labeling
  • Cash Register Operations
  • Patient Profile Setup
  • Regulatory Compliance
  • Medication Documentation
  • Equipment Cleaning and Maintenance
  • Data Entry
  • Cleaning and Sanitizing
  • Payment Processing
  • Prescription Order Verification
  • Dispensing Medications
  • Prioritization and Organization
  • Relationship Building
  • Answering and Routing Calls
  • Inventory Tracking
  • Prescription Pricing
  • Recordkeeping and Documentation
  • Prescription Refill Fulfillment
  • ERP Software
  • Inventory Management
  • Prescription Filling and Labeling
  • Verbal and Written Communication
  • Storage Maintenance and Security
  • Creative Thinking
  • Attention to Detail
  • FDA Drug Safety Guidelines
  • Time Management
  • Data Analysis
  • Aseptic Techniques
  • Medical Insurance Claims Processing
  • Item Pricing
  • Product and Service Merchandising
  • Insurance Claim Processing Software
  • Resolving Complaints
  • Analytical Thinking
  • Medical Coding
  • Confidentiality Practices
  • HIPAA Compliance
  • Mathematical Reasoning
  • Customer Identification Checks
  • Product Markdowns
  • Medication and Equipment Invoicing

Certification

  • CPhT - Certified Pharmacy Technician
  • Immunizing Technician, Publix - 2022 -

Timeline

Certified Pharmacy Technician

Publix Pharmacy
07.2020 - Current

Associate of Science - Nursing

John Tyler Community College

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Sophia Murray