Sophia Murray
Program Support Assistant
Waldorf,MD
Summary
Analytical Program Support Assistant with over 20 years of experience. Known for partnering with supervisory staff to manage program data, create clear routes of communication and analyze data to present innovative solutions. Dedicated to assisting with clerical and technical duties.
Overview
25
25
years of professional experience
Work History
Program Support Assistant
Real Property Tax Appeals Commission
Washington, DC , DC
11.2018 - Current
- Analyzed program information to present innovative solutions to program Director.
- Provided general program information and assistance.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Managed information flow on behalf of program Director using digital organizational systems.
- Increased customer service success rates by quickly resolving issues.
- Performed wide range of administrative, financial and service related functions.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Planned and coordinate dates and materials for hearings.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Clerical Assistant
Real Property Tax Appeals Commission
Washington, DC, DC
02.1999 - 11.2018
- Provided clerical support to company employees by copying, faxing and filing documents.
- Interacted with customers by phone, email or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Associate
Stride Rite
Landover, MD
03.1997 - 08.1998
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
Education
Bachelor of Arts - Human Resource Management
Strayer University
Washington, DC05.2009
Skills
- Material Preparation
- Departmental Support
- Document Retrieval
- Team Support
- Schedule Preparation
- Customer Satisfaction
- Oral and Written Communication
- Managing Program Activities
- Clerical Support
- Microsoft Office Suite
- Data Communications
Timeline
Program Support Assistant
Real Property Tax Appeals Commission
11.2018 - Current
Clerical Assistant
Real Property Tax Appeals Commission
02.1999 - 11.2018
Sales Associate
Stride Rite
03.1997 - 08.1998
Bachelor of Arts - Human Resource Management
Strayer University
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