Manage store budget and financial reporting, ensuring accurate forecasting and expense control
Supervise daily operations of the store and lead a team of 25+ employees, providing coaching, guidance, and performance evaluations while ensuring compliance with company policies and procedures
Monitor sales trends and customer preferences to adapt inventory and maximize profitability
Improve Staples community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network
Energy Consultant / Direct Sales
Senga Energy
02.2022 - 08.2023
Generated high-quality leads and built a personal network while setting appointments for the team
Presented and explained energy efficiency programs to clients and offered solutions in response to their needs
Learned complex financing and leasing contracts and built knowledge to better improve presentation of Senga products
Assistant Store Manager
Safeway
01.2020 - 02.2022
Responsible for the all store operations while the Store Director was absent including the handling of emergencies such as power outages and refrigeration issues
Successfully supervised a team of over 30 employees, ensuring smooth daily operations, adherence to company standards, and maintained appropriate staffing through efficient scheduling
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
Assisted the Store Manager with a variety of department operations in the store, including fresh food processing skills, bookkeeping procedures, and stocking and organizing product
Front End Store Manager
Safeway
09.2019 - 01.2020
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
Managed staff schedules and arranged day-to-day call sheets efficiently
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
Learned strong communication, leadership, team building, interpersonal skills and the ability to maintain composure under pressure
Online Grocery Personal Shopper Manager
Safeway
10.2017 - 08.2019
Responsibilities included viewing the daily online grocery and general merchandise orders, designating specific selections for team members, and prioritizing tasks
Picked and organized a high volume of online grocery orders, loaded them for a delivery driver, and ensured that each customer received their order in perfect condition