Sophia Nashir
Summary
Detail-oriented professional with 6 years of customer service experience and a Bachelor's degree in Political Science. Proven ability to manage operations efficiently, resolve complex issues, and deliver exceptional service in fast-paced environments. Passionate about leveraging my knowledge in legal coursework and customer service to support administrative functions in a legal setting.
Overview
7
7
years of professional experience
Work History
Hostess
Ella Dining Room and Bar
Sacramento
04.2022 - Current
- Manage and provide exceptional customer service to 500+ guests per week while maintaining the flow of the business and creating a personalized dining experience for customers.
- Demonstrate strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Implemented improvements in reservation system management resulting in fewer scheduling conflicts or overbooking during high-volume periods by utilizing data analytics to identify customer trends.
- Facilitated communication across departments to ensure smooth operations and timely resolution of issues.
Lead Hostess
It's Italia
Half Moon Bay
09.2017 - 01.2022
- Assisted management with training and evaluating new hosts to ensure consistent and high-quality service standards while providing constructive feedback.
- Operated the reservation management system to efficiently organize and optimize seating arrangements, reducing waiting times and maximizing restaurant capacity.
- Conducted analytics on new and returning guests to improve customer satisfaction and increase repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Political Science, International Relations
University of California
Davis, CA06.2023
Skills
- Calendar Management
- Communication and Interpersonal Skills
- Legal Writing and Research
- Confidentiality and Discretion
- Phone Etiquette
- Organization and Time Management
Timeline
Hostess
Ella Dining Room and Bar
04.2022 - Current
Lead Hostess
It's Italia
09.2017 - 01.2022
Bachelor of Arts - Political Science, International Relations
University of California
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