Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Neguse

Tucker,GA

Summary

Accomplished at United Healthcare, adept in strategic planning and operations management, I significantly enhanced project efficiency and company revenue through data-driven decision-making and effective people management. Skilled in leveraging industry knowledge for client relationship strengthening, I spearheaded product launches, optimizing operational processes and achieving notable brand visibility.

Overview

12
12
years of professional experience

Work History

C&S Operations Performance Alignment Director

United Healthcare
09.2021 - Current
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Monitored and coordinated workflows to optimize resources.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Optimized operational processes using analytics tools to address client-specific metrics.

Associate Director of Operations, Encounters

United Healthcare
12.2019 - 08.2021
  • Provided leadership during periods of change, guiding staff through transitions while maintaining high levels of morale and productivity.
  • Enhanced communication between departments by developing clear channels for information sharing and collaboration.
  • Interacted well with customers to build connections and nurture relationships.
  • Established performance metrics to track progress against organizational goals, providing valuable insights for continuous improvement efforts.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Senior Business Process Consultant, Encounters

United Healthcare
09.2016 - 11.2019
  • Championed a proactive approach toward problem-solving by assessing potential risks associated with system changes or enhancements.
  • Led the development of new policies and procedures to streamline internal operations across departments.
  • Evaluated existing systems and recommended technological upgrades to enhance efficiency and scalability.
  • Applied Lean Six Sigma principles to identify root causes of inefficiencies, devising targeted interventions accordingly.

Senior Business Analyst, Encounters

United Healthcare
05.2012 - 08.2016
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.

Education

Bachelor of Arts -

University of Minnesota
Minneapolis, MN

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Project Coordination
  • Issues Resolution
  • Capital Spending
  • Information Technology Management
  • Teamwork and Collaboration
  • Decision-Making
  • Process Improvements

Timeline

C&S Operations Performance Alignment Director

United Healthcare
09.2021 - Current

Associate Director of Operations, Encounters

United Healthcare
12.2019 - 08.2021

Senior Business Process Consultant, Encounters

United Healthcare
09.2016 - 11.2019

Senior Business Analyst, Encounters

United Healthcare
05.2012 - 08.2016

Bachelor of Arts -

University of Minnesota

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Sophia Neguse