Sophia Nicholas
Castle Rock,CO
Summary
Strategic Clinical Operations Supervisor with a strong background in radiology and team leadership. Expertise in optimizing clinical workflows, conducting performance evaluations, and facilitating effective communication across departments. Proven track record of enhancing operational efficiency and patient satisfaction in high-volume outpatient settings.
Overview
20
20
years of professional experience
Work History
Clinical Operations Supervisor/Radiologic Technologist
Invision Sally Jobe/Medical Imaging of Colorado
Englewood, Colorado
09.2023 - Current
- Streamlined daily clinical operations in medical imaging facilities for optimal functionality.
- Coordinated staff and patient schedules to maximize resource utilization.
- Directly managed 18 patient service representatives to ensure adherence to department workflows.
- Conducted performance evaluations for team members to maintain quality service delivery.
- Acted as super user during training and onboarding of new radiology information system.
- Implemented process improvements that boosted service collections by 10 percent.
- Facilitated interdepartmental communication to enhance overall operational efficiency.
- Managed patient inquiries, ensuring prompt responses via phone and in-person.
- Performed radiologic exams as needed.
Radiologic Technologist/PSR
Touchstone Imaging
Castle Rock, Co
08.2012 - 05.2023
- Responsible for setting up trays, using sterile technique, for invasive exams including Lumbar Punctures, pain injections and arthrography exams
- Regional lead technologist responsible for creating and deploying regional protocols for traditional and specialty radiography
- Served on the regional Radiation Safety Committee, providing input regarding radiation protection and dose tracking
- Performed dual role of radiology scheduler/patient service representative, responsible for answering phones and scheduling exams for all modalities
- Maintained inventory and supply levels for contrast materials, and other medical items, checking inventory stock and reordering items running low
- Served as primary front desk staff, checking in patients, discussing insurance authorizations and collecting day of service payments
- Designated administrator/super user for Fuji RIS
- Reviewed Radiologist daily schedule using Qgenda to ensure MD coverage was available when necessary
- Monitored studies for errors within Intellepacs, correcting anomalies and validating new study information
- Imported medical records into patient charts from CORHIO
PRN Fluoroscopy technologist
Novamed/Surgery Partners
Denver, CO
01.2012 - 01.2013
- Assist physician with the c-arm to perform a variety of pain management procedures including epidurals, blocks, ablations and spinal cord stimulator trials
- Maintain clean and presentable environment before and after each pain procedure
Radiologic Technologist
Banner Thunderbird Medical Center
Glendale, AZ
08.2006 - 06.2012
- Responsible for facilitating daily/weekly workflow of cases using c-arm in the OR
- Assist surgeons in the OR with the c-arm for multiple fracture repairs, cholangiograms, retrograde urography, cervical, thoracic and lumbar fusions and epidurals and multiple endovascular studies
- Assist with radiation safety in the OR, including maintaining an accurate fluoroscopy log and educating staff and physicians about radiation safety policies
- Assist Radiologist in a variety of fluoroscopic exams, such as UGI, SBFT, VCUG, Barium and Gastrografin enemas
- Able to fill in and perform supervisor duties including supervising staff and students, facilitating work flow and handling any problems that may arise
- Delivered comprehensive training to students and new technologists on equipment, imaging processing, patient relations and best practices.
PRN Radiologic Technologist
Founders Family Medicine & Urgent Care
Castle Rock, CO
01.2018 - 10.2023
- Selected proper technique for ordered exam to prevent patient from receiving high levels of absorbed radiation.
- Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
Education
Associate of Science Degree - Radiologic Technology
Pueblo Community College
05-2006
Skills
- Quality Control
- Hipaa Compliance
- Familiar with PACS, Cerner Millennium, QGENDA, UKG, FUJI and Royal RIS
- Staff training
- Scheduling proficiency
- Operations management
- Payroll assistance
- Scheduling coordination
- Radiation safety
- Employee evaluations
- Productivity improvement
- Insurance verification
Accomplishments
- American Registry of Radiologic Technologists, ARRT RT R
- Basic Life Support/CPR
Timeline
Clinical Operations Supervisor/Radiologic Technologist
Invision Sally Jobe/Medical Imaging of Colorado
09.2023 - Current
PRN Radiologic Technologist
Founders Family Medicine & Urgent Care
01.2018 - 10.2023
Radiologic Technologist/PSR
Touchstone Imaging
08.2012 - 05.2023
PRN Fluoroscopy technologist
Novamed/Surgery Partners
01.2012 - 01.2013
Radiologic Technologist
Banner Thunderbird Medical Center
08.2006 - 06.2012
Associate of Science Degree - Radiologic Technology
Pueblo Community College