Sophia Norman

My role as an intern at UTJapanLab consists of developing a video game under the direction and support of Dr. Adam Clulow, a history professor and author here at UT. I work closely with 4 other students to create a game based off a historical Dutch-Japanese trial taking place in the Malaysian Islands in the 17th century. I am lead narrative and team coordinator.

• Conducted regular reviews of operations and identified areas for improvement.
• Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Managed returns, exchanges and refunds in accordance with store policy.
• Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.