Sophia Noviello

• Communicated positively with children and guardians.
• Played games, worked on puzzles and read books to young children.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Prepared healthy, age-appropriate snacks and meals.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.

• Worked with clients to improve life choices and maximize benefits of programs.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Educated potential participants on available services and processes to engage in program.
• Oversaw day-to-day activities of residents in [Type] facility.

Served at the church for two services on Sunday mornings, and made sure guests and regulars felt welcome at church.

Was apart of an amazing community serving for Grace Valetines book launch "Is it just me?". Was able to help promote the book as well as see the behind the scences of the launch!

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.

• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Listened attentively to customer complaints or requests and resolved issues without need to escalate.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Reduced customer wait times by quickly operating customer window and sales register.
• Delivered complete food orders to guests and confirmed customer satisfaction with completed order.