Sophia Ohlsen
Absecon
Summary
Dynamic and organized professional with experience at Vic & Anthony's Steakhouse, excelling in high-pressure environments. Proven multitasker skilled in managing reservations and enhancing customer satisfaction. Proficient in Google and Microsoft applications, demonstrating strong conflict resolution abilities and a commitment to delivering exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Vic & Anthony's Steakhouse
12.2024 - Current
- Greet and seat guests in a warm and welcoming manner.
- Checked in with servers to confirm preparedness before seating customers.
- Handled high-pressure situations, managing multiple tasks simultaneously while remaining organized.
- Answered customer questions about hours, seating, and menu information.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts using OpenTable software.
Sales Associate (Phone Orders)
Ernest & Son
04.2021 - 08.2024
- Managed high call volumes with ease, maintaining composure while dealing with customer inquiries and orders.
- Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
- Enhanced customer satisfaction by promptly answering calls, taking orders, and providing an accurate wait time.
- Checked outgoing orders for accuracy before delivery.
- Described menu items in detail and educated customers about meal options.
Restaurant Hostess/Salad Bar Attendant
LB1 Steakhouse
08.2022 - 07.2024
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests
- Remain organized all using pen and paper to keep track of the restaurant with no supporting software.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
- Replenished buffet food when quantities became low.
Education
Bachelor of Science - Homeland Security
Monmouth University
West Long Branch, NJ05-2027
Skills
- Organization
- Strong multitasking
- Active learning
- Conflict resolution
- Scheduling
- Google Skills (Docs, Sheets, Slides)
- Microsoft Skills (Word, Excel, PowerPoint)
- Working Under Pressure
- Time Management
Certification
- Certificate of Achievement: IS-100.C: Introduction to Incident Command System
- Certificate of Achievement: IS-200: Basic Incident Command System for Initial Response
- Certificate of Achievement: IS 242.C: Effective Communication
- Certificate of Achievement: IS 2500: National Prevention Framework, An introduction
Timeline
Restaurant Hostess
Vic & Anthony's Steakhouse
12.2024 - Current
Restaurant Hostess/Salad Bar Attendant
LB1 Steakhouse
08.2022 - 07.2024
Sales Associate (Phone Orders)
Ernest & Son
04.2021 - 08.2024
Bachelor of Science - Homeland Security
Monmouth University
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