Sophia Ortiz-Lopez
Coachella,CA
Summary
Compassionate Recovery Specialist II with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Recovery Specialist II
Telecare Corporation
10.2023 - Current
- Enhanced patient well-being by implementing individualized care plans and mental health treatments.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Observed and monitored client behavior and responses to treatment.
Counter Server
Cinemark Theaters
La Quinta, CA
04.2023 - 11.2023
- Tips Certified
- Managed multiple tasks in high-volume environment.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
Event Staff Member
DSS Water Trucks And Street Sweeping
03.2019 - 06.2023
- Reported any damage or maintenance issues to manager.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
In-Home Supportive Services Provider
In-Home Support Service
08.2021 - 02.2022
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Scheduled daily and weekly care hours for client caseload.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Administered medication as directed by physician.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Mental Health Worker
Oasis Rehabilitation Center
07.2006 - 11.2011
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Implemented crisis intervention plans to support client safety.
- Educated clients and families about mental health issues, treatments and resources.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Education
Health Sciences
College of The Desert
Palm Desert, CA2026
Certificate - Medical Assisting
Academy O Professional Careers
Indio03.2006
Diploma - General
Coachella Valley High School
Thermal, CA06.2004
Skills
- Developing relationships
- Conflict de-escalation
- Behavioral Management
- ADL Assistance
- Building rapport
- Patient support
- Time Management
- Certified in CPR/AED
- Expertise in crisis intervention techniques
- Teamwork and Collaboration
- HIPAA Compliance
- Medical Billing
- Data Entry
- First Aid
- Hospice Care
- Medical terminology knowledge
Certification
- CMA - Certified Medical Assistant
Timeline
Recovery Specialist II
Telecare Corporation
10.2023 - Current
Counter Server
Cinemark Theaters
04.2023 - 11.2023
In-Home Supportive Services Provider
In-Home Support Service
08.2021 - 02.2022
Event Staff Member
DSS Water Trucks And Street Sweeping
03.2019 - 06.2023
Mental Health Worker
Oasis Rehabilitation Center
07.2006 - 11.2011
Health Sciences
College of The Desert
Certificate - Medical Assisting
Academy O Professional Careers
Diploma - General
Coachella Valley High School
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