SOPHIA OSIRIS
Pawtucket,Rhode Island
Summary
Human services professional with a background in mentoring and guiding individuals toward personal and professional growth. Utilizing effective communication and empathy to foster trusting relationships that honor lived experiences and cultural differences while encourage development in diverse settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Residential Manager
Advocates
04.2022 - Current
- Document and submit monthly clinical data.
- Communicate with clinicians, nursing, service coordinators, day habilitation, and legal guardians regarding the well-being or concerns of the residents.
- Supervise and train staff while supporting residents.
- Manage monthly staff schedules and accurately submit timesheets.
- Assist in daily operations to ensure compliance with organizational policies and procedures.
- Coordinate scheduling and resource allocation for residential staff and client activities.
- Correctly review and calculate monthly budgets with direct supervisor.
- Conduct staff meetings to share information, provide team development, crisis management, and ensure the human rights of all persons served.
Mobility Mentor
Economic Mobility Pathways (EMPath)
03.2024 - 09.2025
- Manage a caseload of 25 participants while providing individualized Mobility Mentoring to support long-term economic mobility and personal goal achievement.
- Assist participants in accessing critical resources including housing, childcare, healthcare, and education to reduce barriers to stability and employment.
- Collaborate with participants to develop and achieve goals related to gaining and maintaining employment, budgeting, enrolling in and completing educational programs, including certificate and degree pathways.
- Conduct comprehensive assessments and create personalized action plans aligned with participant strengths, aspirations, and measurable outcomes.
- Maintain accurate, up-to-date documentation of all interactions, tracking progress and outcomes in support of program evaluation and continuous improvement in database.
- Developed individualized action plans to enhance participants' economic mobility and self-sufficiency.
- Facilitate and co-lead workshops and peer support groups focused on financial literacy, workforce readiness, and life skills.
- Contribute to outreach and recruitment strategies to increase program participation and promote services within the community.
Residential Counselor
HMEA, inc.
02.2018 - 04.2022
- Provide a person-centered approach while implementing positive behavior support (PBS).
- Assist residents with their daily routines and ISP goals.
- Provide direct care and transportation for residents.
- Administer medications at designated times according to Doctor’s orders.
- Facilitated daily living skills training for individuals with developmental disabilities.
- Advocated for client needs during meetings with families and external agencies.
- Monitored and documented client progress toward meeting goals and objectives.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
Department Supervisor/Visual Merchandiser
Bob’s Stores
02.2014 - 03.2019
- Responsible for overseeing sales associates and ensuring excellent customer service was provided.
- Settled customer disputes in a professional and pleasant manner.
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Created floor presentations to display visual merchandising specific to Bob’s Stores corporate standards.
- Managed timely hours of operation by opening and closing the store, cash office, registers, and monitoring security sensors.
- Maintained weekly store ads that reflected current merchandise and promotional sales.
- Trained new and seasonal apparel employees.
- Trained and mentored team members, enhancing overall performance and productivity.
Education
Bachelor of Arts - Liberal Studies
Providence College
Providence, Rhode Island08.2020
Associates of Arts - General Studies
Community College of Rhode Island
Warwick, Rhode Island12.2015
Skills
- ACTIVITY PLANNING
- POSITIVE BEHAVIOR SUPPORT (PBS)
- HUMAN RIGHTS OFFICER
- STAFF TRAINING & TEAM DEVELOPMENT
- MICROSOFT OFFICE SUITE
- TEAM LEADERSHIP & COLLABORATION
- COMMUNITIY RESOURCES
- CONDUCTING ASSESSMENTS
- EXPERIENCE IN HYBRID/REMOTE SETTINGS
Certification
- MEDICATION ADMINISTRATION CERTIFICATION (MAP)
- CPR/FIRST AID
LANGUAGES
HAITIAN CREOLE
Upper intermediate (B2)
Timeline
Mobility Mentor
Economic Mobility Pathways (EMPath)
03.2024 - 09.2025
Assistant Residential Manager
Advocates
04.2022 - Current
Residential Counselor
HMEA, inc.
02.2018 - 04.2022
Department Supervisor/Visual Merchandiser
Bob’s Stores
02.2014 - 03.2019
Associates of Arts - General Studies
Community College of Rhode Island
Bachelor of Arts - Liberal Studies
Providence College