Sophia Ospina
Alexandria ,VA
Summary
Proven Front Desk Receptionist with a track record of enhancing guest relations at Metropolitan Nephrology. Excelled in creating an inviting atmosphere and streamlining check-in processes, significantly reducing wait times. Demonstrates exceptional organizational skills and verbal communication, ensuring efficient office workflow and outstanding first impressions. Adept at team collaboration and data entry, consistently delivering high-quality administrative support.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Metropolitan Nephrology
03.2024 - Current
- Created an inviting atmosphere by keeping the front office meticulously organized.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Receptionist
Caliber Collision
02.2023 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Organized and maintained files and records to ensure up-to-date documentation.
- Streamlined check-in processes, reducing wait times for guests.
- Compiled information from files and research to satisfy information requests.
Front Desk Receptionist
Mclean Family Dentistry
01.2022 - 01.2023
- Created an inviting atmosphere by keeping the front office meticulously organized.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Westpotomac Highschool
Alexandria Va 01.2020
Skills
- Attention to detail
- Cash handling
- Data entry
- Team collaboration
- Scheduling
- Verbal and written communication
I am a fast learner, extremely dependable, very well-spoken, and great at communication, as well as being great at working in a team
Leadership - Having a vision for the company, and being able to help others develop professionally
organization skills -Help enchance the work envoirment & keeping spaces organized
- Administrative skills
- Scheduling appointments
- Office organization
- File organization
- Hospitality services
- Filing
- Issue handling
- Office administration
- Guest relations
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Metropolitan Nephrology
03.2024 - Current
Front Desk Receptionist
Caliber Collision
02.2023 - 03.2024
Front Desk Receptionist
Mclean Family Dentistry
01.2022 - 01.2023
High School Diploma -
Westpotomac Highschool
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