Sophia Paez
Plano,TX
Summary
Dynamic hospitality professional with a proven track record at The Ritz-Carlton Dallas, excelling in guest services and sales expertise. Recognized for training new staff and enhancing guest experiences, leading to increased positive reviews. Adept at problem-solving and conflict management, ensuring seamless operations and memorable stays for all guests.
Overview
4
4
years of professional experience
Work History
Assistant Manager of Room Operations
The Ritz-Carlton Dallas
10.2025 - Current
- Implemented quality control measures to maintain high service standards across departments.
- Coordinated with vendors to manage inventory levels and optimize supply chain processes.
- Supported management in strategic planning initiatives aimed at enhancing overall performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Front Desk Agent and Department Trainer
The Ritz-Carlton Dallas
10.2024 - 10.2025
- Maintained strong relationships with guests, addressing concerns promptly and effectively, leading to a GSS of 89.2% in Staff Service.
- Developed a rapport with returning guests, providing personalized service that led to increased positive reviews online and Elite Appreciation score of 85.7.
- Supported sales efforts through upselling rooms and lounge access, averaging $2,000 in monthly ancillary revenue.
Spa Concierge
The Ritz-Carlton Rancho Mirage
05.2024 - 10.2024
- Optimized revenue generation opportunities by staying informed about industry trends and adjusting offerings accordingly.
- Improved team efficiency by effectively coordinating with therapists, management, and other staff members.
- Streamlined front desk operations through proficient use of booking software and diligent recordkeeping.
Court Reporter
Office of Hearings and Appeals
12.2021 - 04.2023
- Edited and proofread transcripts for clarity, coherence, and precision.
- Maintained organized records of all proceedings, ensuring compliance with regulatory standards.
- Ensured timely delivery of transcripts to stakeholders following established deadlines.
- Streamlined workflow for legal professionals by organizing case files meticulously and ensuring easy accessibility when needed.
Education
Colorado State University
Fort Collins, CO05-2020
Skills
- Documentation and recordkeeping
- Scheduling and calendar management
- Strong problem solver
- Computer skills
- Meticulous attention to detail
- Expert in programs such as Word, Excel, Outlook, Sharepoint, and more
- Commitment to confidentially
Accomplishments
- Received high score ratings due to professionalism, exceptional service and quick response times.
- Achieved 100% score when audited by Forbes on technical skills and communication.
- Nominated for employee of the quarter.
Timeline
Assistant Manager of Room Operations
The Ritz-Carlton Dallas
10.2025 - Current
Front Desk Agent and Department Trainer
The Ritz-Carlton Dallas
10.2024 - 10.2025
Spa Concierge
The Ritz-Carlton Rancho Mirage
05.2024 - 10.2024
Court Reporter
Office of Hearings and Appeals
12.2021 - 04.2023
Colorado State University