Sophia Palmer
Ormond Beach
Summary
Dynamic and highly efficient professional established in fast-paced, challenging environments with a proven track record of achieving organizational goals. Demonstrates a strong aptitude for swiftly and effectively learning and applying new knowledge to ensure optimal performance under demanding workloads. Recognized for exceptional organizational skills and attention to detail, adept at managing multiple projects simultaneously while maintaining a high degree of accuracy. Dedicated team player committed to driving success through collaboration and strategic resource management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager in Training
McDonald's
06.2022 - Current
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Scheduled staff to establish adequate coverage during peak business hours.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Closed Captioning Transcriptionist
REV
08.2021 - 10.2021
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Returned printed and electronic form dictated reports for physician's review, signature, and corrections.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Generated error-free transcripts with skilled capturing and proofreading.
Education
High School Diploma -
Seabreeze High School
Daytona Beach, FL05.2020
Skills
- Staff scheduling
- Employee coaching
- Quality control monitoring
- Schedule oversight
- Employee training
- Opening and closing procedures
- Punctual and reliable
Certification
ServSafe: Food Protection Manager Certification
Timeline
Shift Manager in Training
McDonald's
06.2022 - Current
Closed Captioning Transcriptionist
REV
08.2021 - 10.2021
High School Diploma -
Seabreeze High School