Sophia Panageas
Summary
Accomplished Case Manager and Customer Service Representative, accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Offers organizational skills and multitasking abilities required to effectively coordinate with teams, incorporate new information, and manage high-volume daily workloads.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Sea Girt, New Jersey
08.2024 - Current
- Adheres to all safety and cleanliness standards while multitasking in a fast-paced, high-demand environment.
- Trained 5+ new baristas on beverage preparation and customer service techniques.
- Personally oversees the customer experience to meet and exceed customer needs, and builds lasting relationships with regulars.
- Manages inventory levels by conducting counts and updating inventory systems to ensure accuracy and minimize discrepancies.
Volunteer Coordinator
Ocean County Library
Lavallette, New Jersey
06.2025 - 08.2025
- Coordinated onboarding and orientation for ten volunteers.
- Developed and managed volunteer recognition, engagement and retention practices.
- Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
- Matched volunteers with open positions based on individual strengths and knowledge.
Patient Service Representative
Summit Health
Florham Park, New Jersey
02.2024 - 09.2024
- Promptly answered 40 to 60 calls daily, directed all calls appropriately, scheduled appointments for seven doctors, and took an accurate message, delivering it to the appropriate individual.
- Maintained an efficient registration process, and provided excellent customer service to patients and families.
- Performs various administrative duties such as data entry, faxing, photocopying, scanning, filing and mailings daily.
Case Manager
Mental Health Association
West Orange, New Jersey
07.2023 - 10.2023
- Developed individualized service plans for adults struggling with mental health issues, and integrating back into the community following psychiatric hospitalization.
- Documented case notes and maintained accurate client records in systems.
- Performed case management duties for a caseload of 20 to 30 people, including linkage and referrals to mental health, physical health, and housing services.
- Coordinated community events, such as movie and game nights, for 25+ program participants monthly.
Social Work Intern
Bergen Family Center
Englewood, New Jersey
09.2022 - 05.2023
- Learned from three high school social workers to develop and understand treatment plans, psychosocial assessments, and crisis interventions in a school-based setting.
- Implemented evidence-based practice techniques for an adolescent substance use reentry program, meeting weekly.
- Conducted weekly support groups with 5+ high school students on job exploration and professional skills.
Social Work Intern
UNICO National
Fairfield, New Jersey
06.2022 - 08.2022
- Connected with over 50 UNICO chapters over the phone to gather information about the chapter, record any upcoming events, and contribute to COVID-19 relief.
- Instructed chapter presidents on ways to improve their social media presence, to increase memberships, and to reach the greater community more effectively.
- Raised over $500 worth of merchandise from local businesses to raffle off in the annual college scholarship fundraiser.
Education
Bachelor of Social Work -
Ramapo College of New Jersey
Mahwah, NJ06.2023
Skills
- Volunteer management
- Event coordination
- Program development
- Training oversight
- Microsoft Office
- Care coordination
Timeline
Volunteer Coordinator
Ocean County Library
06.2025 - 08.2025
Barista
Starbucks
08.2024 - Current
Patient Service Representative
Summit Health
02.2024 - 09.2024
Case Manager
Mental Health Association
07.2023 - 10.2023
Social Work Intern
Bergen Family Center
09.2022 - 05.2023
Social Work Intern
UNICO National
06.2022 - 08.2022
Bachelor of Social Work -
Ramapo College of New Jersey