Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Parker

Houston,MS

Summary

Dynamic professional with a proven track record at Ashley Furniture Warehouse, excelling in equipment operation and fostering teamwork. Recognized for enhancing safety protocols and training new operators, while effectively resolving customer issues at Sitel. Strong problem-solving skills and attention to detail drive success in fast-paced environments.Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

19
19
years of professional experience

Work History

Operator

Ashley Furniture Warehouse
08.2025 - Current
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.

Farmer

Prestage Farms
05.2023 - 07.2025
  • Maintained and repaired various farming equipment.
  • Enforced proper storage of crops, fertilizers and materials used in agricultural production.
  • Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
  • Improved overall farm efficiency with the adoption of modern agricultural technology and equipment.

Secretary

Potter's House
08.2015 - 03.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.

Customer Service Representative

Sitel
06.2006 - 05.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - Business Administration

Colorado Technical University
Colorado Springs, CO

Houston High School
Houston, MS
05-2002

Skills

  • Attention to detail
  • Problem-solving
  • Teamwork and collaboration
  • Troubleshooting
  • Equipment operation
  • Effective communication
  • Microsoft Excel
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft outlook

Timeline

Operator

Ashley Furniture Warehouse
08.2025 - Current

Farmer

Prestage Farms
05.2023 - 07.2025

Secretary

Potter's House
08.2015 - 03.2023

Customer Service Representative

Sitel
06.2006 - 05.2015

No Degree - Business Administration

Colorado Technical University

Houston High School

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Sophia Parker