Sophia Pazienza
Palm Beach Gardens,FL
Summary
Dynamic and dedicated professional with extensive experience in high-volume dining at The Breakers. Proven expertise in customer service and cash handling, fostering loyalty through personalized guest interactions. Recognized for maintaining cleanliness and efficiency while promoting specials, ensuring a memorable dining experience. A team player committed to excellence in hospitality.
Hospitality professional prepared for this role with history of enhancing guest experiences and boosting repeat patronage. Known for seamless collaboration with team members and adapting to dynamic service needs. Excellent communication skills and friendly demeanor always ensure guest satisfaction and welcoming atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cocktail Server
The Breakers
08.2025 - Current
- Provided prompt and friendly service to guests in high-volume dining environment.
- Maintained cleanliness and organization of service areas to enhance guest experience.
- Assisted in menu knowledge and drink recommendations to improve customer satisfaction.
- Collaborated with kitchen and bar staff to ensure timely delivery of orders.
- Handled guest inquiries and complaints effectively, promoting positive guest relations.
- Processed transactions accurately using point-of-sale systems for efficient billing.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Recreational Specialist
City of Palm Beach Gardens
03.2022 - 01.2026
- Developed and implemented diverse recreational programs to enhance community engagement and participation.
- Coordinated logistics for events, ensuring smooth operations and positive attendee experiences.
- Oversaw maintenance of recreational facilities, ensuring compliance with safety standards and regulations.
- Trained and supervised staff in program delivery, fostering a collaborative team environment.
- Managed scheduling of activities, optimizing resource allocation to maximize facility usage.
- Provided immediate first aid and emergency response during incidents.
- Monitored pool area for safety compliance and risk management.
- Trained new lifeguards on protocols and emergency procedures.
- Developed engaging swim programs that enhanced patron participation and satisfaction.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Designed and implemented individualized training programs for swimmers of various skill levels.
Restaurant Hostess/Restaurant Busser
Millers Ale House Bar and Grill
10.2024 - 03.2025
- Greeted and seated guests promptly, ensuring welcoming atmosphere and positive first impressions.
- Managed reservation system efficiently, optimizing table turnover and guest flow.
- Collaborated with kitchen and wait staff to coordinate service timing and enhance dining experience..
- Addressed guest inquiries and concerns, resolving issues to maintain satisfaction and loyalty.
- Developed strategies for improving seating efficiency during peak hours, enhancing overall operational workflow.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
FOH Team Member
Chick-fil-A
10.2021 - 11.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Assisted in training new team members, fostering a collaborative and supportive work culture.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
Education
Bachelor of Science - Nursing
Palm Beach Atlantic University
West Palm Beach, FL03-2029
Math Science Engineering & International Baccalaur
Suncoast High School
Riviera Beach, FL05-2025
Skills
- Customer service
- Cash handling
- Handling large groups
- Alcohol awareness
- High volume dining
- Speed and efficiency
- Cleaning and sanitization
- Safe food handling
- Payment processing
- Tableside service
- Promoting specials
- Stress tolerance
- POS system expertise
- Garnishing drinks
- Item promotion
- Positive demeanor
- Professional appearance
- Team player attitude
- Hospitality and accommodation
Certification
- First Aid/CPR Certified
- Lifeguard Instructor
- RCS Alcohol Training
- Waterpark Certification
- Administering Emergency Oxygen
Timeline
Cocktail Server
The Breakers
08.2025 - Current
Restaurant Hostess/Restaurant Busser
Millers Ale House Bar and Grill
10.2024 - 03.2025
Recreational Specialist
City of Palm Beach Gardens
03.2022 - 01.2026
FOH Team Member
Chick-fil-A
10.2021 - 11.2022
Bachelor of Science - Nursing
Palm Beach Atlantic University
Math Science Engineering & International Baccalaur
Suncoast High School