Sophia Perez
Chicago ,IL
Summary
Dedicated professional with a background in compassionate caregiving and nursing, adept at personal hygiene assistance and meal preparation. At The Radcliff, I enhanced patient mental health and ensured safety, leveraging skills in psychology and neuroscience. Excelled in multitasking and customer service, achieving significant improvements in patient satisfaction and wellness.
At educational programs at Yale University and courses from Yale and the University of Chicago, I have successfully gained an in-depth knowledge of the neuroscience, biology, neurobiology, and psychological fields.
Overview
4
4
years of professional experience
Work History
Elderly Caregiver
The Radcliff
Wood Dale, IL
08.2024 - Current
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting while giving attention to detail and cleanliness
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed educational background courses on Alzheimer's and Dementia
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
Food Service Associate
The Radcliff
Wood Dale, IL
06.2023 - 08.2024
- Enhanced customer satisfaction by providing timely and efficient food service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with team members to deliver exceptional service during high-volume periods.
- Managed special dietary requests sensitively, adapting recipes as needed while adhering to strict allergy protocols for guest safety.
- Suggested meals based on nutritional value
- Successfully memorized patient's food preferences and needs for maximum efficiency and optimal health
Restaurant Hostess
Hb Jones
Elmhurst, Illinois
10.2021 - 06.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Front Desk Receptionist
A To Z Pediatrics
Addison, IL
03.2021 - 10.2021
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Education
Bachelor of Science - Neuroscience
University of Illinois Chicago
Chicago, IL05.2028
High School Diploma -
York Community High School
Elmhurst, IL05.2024
Skills
- Personal Hygiene Assistance
- Documentation And Reporting
- Compassionate Caregiving
- Accurate recording of vitals
- Background knowledge on Neuroscience
- Completion of college courses in Neurobiology and Psychology
- Basic Mathematics
- DNA Sequencing Knowledge
- Website building
- Laboratory techniques
- Pedigree Analysis
- Background knowledge in Biology
Accomplishments
Ongoing 2-year research project called "The Spark of You". A mental health resource in website format for college and high school students, using research preformed at a Yale University summer program, a Positive Psychology course at Yale University, and a Neurobiology course from the University of Chicago.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Elderly Caregiver
The Radcliff
08.2024 - Current
Food Service Associate
The Radcliff
06.2023 - 08.2024
Restaurant Hostess
Hb Jones
10.2021 - 06.2023
Front Desk Receptionist
A To Z Pediatrics
03.2021 - 10.2021
Bachelor of Science - Neuroscience
University of Illinois Chicago
High School Diploma -
York Community High School
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