Sophia Petrie

Customer Service Representative

Tops Friendly Markets

Hamburg

07.2023 - Current

Processed transactions accurately using point-of-sale systems.
Maintained product displays and ensured stock availability.
Provided product information to enhance customer knowledge.
Trained new staff on customer service protocols and systems.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business.
Developed strong relationships with customers by providing personalized assistance and support.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Developed positive relationships with customers through friendly interactions.
Resolved customer complaints promptly and efficiently.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.