Sophia Pexa
Lakeville,USA
Summary
Dedicated and versatile retail professional with extensive experience in customer service, team leadership, and store operations across multiple roles including Shift Manager, Bookkeeper, Guest Service Representative, and Convenience Store Clerk. Proven ability to enhance team performance, resolve customer issues efficiently, and maintain accurate financial records. Skilled in training and mentoring staff, managing POS systems, and fostering positive guest experiences. Known for adaptability, strong communication skills, and a commitment to operational excellence in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Shift Manager
Coborn's
New Prague, MN
11.2022 - Current
- Delivered exceptional customer service by assisting guests with merchandise selection and resolving concerns promptly.
- Enhanced team productivity through effective task delegation, clear communication, and ongoing coaching.
- Supervised staff, ensuring compliance with food, service, and safety standards.
- Trained and onboarded new employees, facilitating smooth integration and adherence to company policies.
- Managed inventory levels, maintaining product availability and compliance.
- Supported front-line operations by excelling in multiple store roles and promoting a positive work environment.
- Built strong vendor relationships to ensure timely, cost-effective product deliveries.
Member Advisor
Affinity Plus Federal Credit Union
Lakeville, MN
03.2025 - 11.2025
- Delivered personalized service to members via lobby, drive-thru, phone, and remote channels, ensuring a seamless banking experience.
- Processed financial transactions including deposits, withdrawals, payments, and cashier's checks with attention to detail and accuracy.
- Assisted members with account inquiries, troubleshooting, and general banking support.
- Provided education and support for self-service tools such as Online Banking and card services.
- Issued debit and credit cards and resolved card-related issues with efficiency and professionalism.
- Balanced personal cash drawer and branch vault, ensuring compliance with currency handling procedures and safeguarding assets.
- Verified endorsements and identification for transactions, ensuring accuracy and enhancing security.
Bookkeeper
Coborn's
New Prague, MN
07.2021 - 11.2022
- Managed daily bookkeeping tasks, including balancing cashier drawers, reconciling transactions, and resolving cash machine issues.
- Ensured compliance with regional cash handling policies and maintained financial accuracy through precise drawer counts.
- Processed payments using POS systems while ensuring accurate cash drawer operations across multiple checkout stations.
- Handled customer inquiries via phone, email, and in-person, resolving service issues with professionalism.
- Promoted loyalty programs, enhancing customer retention and contributing to improved store performance.
- Assisted customers with online orders and website navigation to enhance user experience.
- Increased sales through strategic merchandising, shelf stocking, and effective product placement.
- Maintained store cleanliness and compliance with tobacco/alcohol sales regulations.
Guest Service Representative
Coborn's
New Prague, MN
03.2019 - 07.2021
- Delivered exceptional customer service by assisting guests with merchandise selection and resolving concerns promptly.
- Supervised staff while ensuring compliance with food, service, and safety standards.
- Supported front-line operations by excelling in multiple store roles and promoting a positive work environment.
- Enhanced team productivity through task delegation, clear communication, and coaching.
- Trained and onboarded new employees for smooth integration and adherence to company policies.
- Built strong vendor relationships to ensure timely, cost-effective product deliveries.
Convenience Store Clerk
Coborn's
New Prague, MN
09.2018 - 03.2019
- Delivered exceptional customer service by assisting guests with merchandise selection and resolving concerns promptly.
- Supervised staff to ensure compliance with food, service, and safety standards.
- Supported front-line operations by excelling in multiple store roles and promoting a positive work environment.
- Enhanced team productivity through effective task delegation, clear communication, and ongoing coaching.
- Trained and onboarded new employees, facilitating smooth integration and adherence to company policies.
- Established vendor relationships for timely, cost-effective product deliveries.
Admissions Associate
Valleyfair Amusement Park
Shakopee, MN
05.2018 - 10.2018
- Engaged guests through effective verbal communication to accurately identify and address their needs.
- Assisted customers with trip planning, pricing, and scheduling to enhance their overall experience.
- Welcomed guests, creating a welcoming atmosphere while ensuring a professional reception area.
- Processed ticket sales and payments, including general admission and VIP options.
Admissions Associate
Valleyfair Amusement Park
Shakopee, MN
05.2017 - 10.2017
- Welcomed guests and ensured a professional reception area to create a positive first impression.
- Engaged guests through effective verbal communication to understand and fulfill their needs.
- Assisted customers with trip planning, pricing, and scheduling.
- Processed ticket sales and payments for general admission and VIP options, contributing to seamless customer transactions.
Education
Bachelor of Science - Accounting
University of Minnesota- Crookston
Crookston, MN05-2026
Associate of Science - Accounting
Normandale Community College
Minneapolis, MNSkills
- Guest-Focused Service Delivery
- Point-of-Sale (POS) & Payment Processing
- Inventory Management
- Data Entry & Record Accuracy
- Proficiency in Computer Applications
- Exceptional Verbal & Written Communication
- Conflict Resolution & Issue Management
- Customer Engagement & Retention Strategies
- Adaptability to Flexible Scheduling
Timeline
Member Advisor
Affinity Plus Federal Credit Union
03.2025 - 11.2025
Shift Manager
Coborn's
11.2022 - Current
Bookkeeper
Coborn's
07.2021 - 11.2022
Guest Service Representative
Coborn's
03.2019 - 07.2021
Convenience Store Clerk
Coborn's
09.2018 - 03.2019
Admissions Associate
Valleyfair Amusement Park
05.2018 - 10.2018
Admissions Associate
Valleyfair Amusement Park
05.2017 - 10.2017
Bachelor of Science - Accounting
University of Minnesota- Crookston
Associate of Science - Accounting
Normandale Community College