Sophia Picchiotti
Davenport
Summary
Proactive professional with experience in interpersonal relations, behavior, and crisis management. Has demonstrated understanding of data collection on a novel system and required minimal time for fluency. Eager personality driven by passion for acquiring new skills and achieving proficiency. Has continuously led environments with compassion, positivity, and pride towards the workplace. Looking to contribute to an organization where I can develop professionally, make a meaningful impact, and become a trusted member of the team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavior Technician
Partners in Excellence
La Crosse
10.2024 - 05.2026
- Collaborated with team members to refine therapeutic techniques, improving client engagement and outcomes.
- Documented client behaviors and responses accurately for review by supervisors.
- Provided crisis management by utilizing de-escalation techniques such as redirection or calming strategies.
- Facilitated group therapy sessions to teach behavior modification techniques, promoting skill development among clients.
- Led as an example for team to maintain professionalism and positive attitude during any situation.
Server Manager
Schmitty's TimeOut
La Crescent
04.2021 - 05.2026
- Supervised daily operations of restaurant staff, enhancing service efficiency
- Resolved customer complaints swiftly to maintain service quality and business integrity.
- Trained new servers on customer service and employee relation standards.
- Scheduled shifts for staff, maintaining balance of professional standards and empathy towards staff situations.
Education
Bachelor of Science - Psychology And Leadership Development
University of Wisconsin, La Crosse
La Crosse, WI12-2023
Graduate Coursework - Mental Health Counseling
Viterbo University
La Crosse, WI05-2026
Skills
- Behavioral assessment
- Therapeutic techniques
- Crisis intervention
- Data documentation
- Group facilitation
- Conflict resolution
- Relationship management
- Learn new systems quickly
Languages
Spanish
Elementary
Certification
- HIPPA Complaince Training
- Behavioral Technician Level 2
- Graduate Coursework in Ethics
Timeline
Behavior Technician
Partners in Excellence
10.2024 - 05.2026
Server Manager
Schmitty's TimeOut
04.2021 - 05.2026
Bachelor of Science - Psychology And Leadership Development
University of Wisconsin, La Crosse
Graduate Coursework - Mental Health Counseling
Viterbo University