Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Pifher

Phoenix,AZ

Summary

Personable business professional bringing successful 8 years career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.

Overview

7
7
years of professional experience

Work History

Fraud Team Lead

JPMorgan Chase
04.2021
  • As a Fraud Team Leader I am the main point of contact for a select groups of Chase’s Fraud Groups such as Reg E, Deposit Review and Leave of Absents
  • Leading, coaching and mentoring 18 agents while developing ownership of all Risk/Fraud Operations related responsibilities including hiring, coaching, day to day leading, quality assurance reviews, queue management, periodic performance management evaluations and development plans
  • Work closely and effectively cross functionally with Customer Experience, Product, Compliance, Data Analytic
  • Leverage various internal and external tools, systems and reporting supporting an early upstream identification and prevention of fraud and other business risks
  • Analyze, assess fraud trends and drive recommendations on change management
  • Help revamp our LMOS program and help Division Leaders with various projects as needed.

Virtual Banker II

JPMorgan Chase
04.2021 - 09.2022
  • As a Virtual Banker I am the main point of contact for a select groups of Chase’s clients of a portfolio
  • Leading in partnering with (Wealth Management, Home Lending and Business Banking) to help provide their clients solutions to their daily banking needs which including helping maintaining generating growth of their portfolios.

SAR Investigator

JP Morgan Chase
06.2018
  • Suspicious Activity Reports Investigator performs quality assurance activities related to with the Financial Crimes Enforcement Network (FinCEN), a bureau of the United States Department of the Treasury
  • To ensure that Chase is in compliance with all anti-money laundering fraud conducted within the banks activity
  • Responsibilities include compiles and gathering data from; bank records, portfolios, credit bureaus any public records information
  • Accounting details of gathering reporting fraud and being able to identify what would be considered attempted
  • Reviews of data entry in all SAR fields and narratives, ensuring a complete case file, identifying collaborating with Investigators to address more significant issues, conducts research though that could be associate to a SAR.

Fraud Prevention FEST

JPMorgan Chase
01.2017 - 06.2018
  • Conducts an investigation on reported live on consumer and business credit cards which could include payments, Fraudulent Application, Account Take Over and counterfeit activities for our wealth management team
  • Provides timely reasonable investigation by reviewing; portfolios, studying spend patterns, analyzing payments and reviewing credit bureau
  • An investigation could include the following; receives inbound phone calls and makes out bound phone or Email to Private Client Banker or and/or victims for any additional information which could lead to a suspect or additional attributes for investigation
  • Manages workload for most recoverability, follows Visa and Mastercard regulation for charge-backs
  • If thrush-holds are meet for fraud amounts attempted creates a Suspicious Transaction Report for authorizes to review.

Fraud Investigator

JPMorgan Chase
01.2016 - 01.2017
  • Conducts an investigation on reported fraudulent transactions on credit cards which could include ATM, Wires, ACH, loan risk, check fraud and Anti-Money laundering
  • Provides timely reasonable investigation by reviewing; portfolios, studying spend patterns, analyzing merchant documents
  • An investigation could include the following; receives inbound phone calls and makes out bound phone to merchant and/or the interviewing merchants, victims for any additional information which could lead to a suspect or additional attributes for investigation
  • Manages workload for most recoverability, follows Visa and Mastercard regulation for charge-backs
  • If thrush-holds are meet for fraud amounts attempted creates a Suspicious Transaction Report for authorizes to review.

Area Supervisor

DD’s Discounts
04.2014
  • Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising
  • Responsible for learning all phases of Store operations
  • Responsible include Assists in recruiting, hiring, training and developing associates
  • Assists in the management of and continuous monitoring of actual expenditures to be within budget
  • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.

assistant General Manager

Mcdonalds
06.2012
  • The Assistant General Manager is responsible for supervising the daily operations of the restaurant
  • In coordination with the General Manager, they oversee the development and performance of employees, ordering of food and supplies, and ensure that customers are satisfied with their experience
  • Key Responsible include Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
  • Monitor compliance with company and government regulations, regarding customer service, food preparation and serving
  • Ensuring that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures, banking reconciliation, & till operations.

Education

General Education ASSOCIATES Degree -

Penn Foster

Certification Leadership Essentials -

Ecornell
10.2023

Certification of leadership -

Ecornell
04.2022

Skills

  • Trained in Lexis Nexis, C3, FWIR, CMM, CCS, LAD/LAW,
  • Problem-Solving
  • Analytical Thinking
  • Financial crimes
  • Regulatory knowledge
  • Detection models
  • Attention to Detail
  • Attention to Detail Focus
  • Budgeting and Forecasting Abilities
  • Analytical Skills
  • SQL
  • Analyzing statistics

Timeline

Fraud Team Lead

JPMorgan Chase
04.2021

Virtual Banker II

JPMorgan Chase
04.2021 - 09.2022

SAR Investigator

JP Morgan Chase
06.2018

Fraud Prevention FEST

JPMorgan Chase
01.2017 - 06.2018

Fraud Investigator

JPMorgan Chase
01.2016 - 01.2017

Area Supervisor

DD’s Discounts
04.2014

assistant General Manager

Mcdonalds
06.2012

General Education ASSOCIATES Degree -

Penn Foster

Certification Leadership Essentials -

Ecornell

Certification of leadership -

Ecornell

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Sophia Pifher