Sophia Pillus
Lodi,CA
Summary
Motivated and detail-oriented professional transitioning from commercial cleaning, customer service and food safety roles into laboratory operations. Skilled in sanitation practices, accurate record-keeping, and following strict procedures to ensure quality and compliance. Strong ability to work in fast-paced environments, maintain cleanliness standards, and collaborate effectively with team members.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Commercial Cleaning Specialist
Countrywide Janitorial
06.2014 - Current
- Handled equipment, chemicals, and materials properly and with caution.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Contributed to company reputation with consistently exceptional performance in all cleaning assignments.
- Enhanced client satisfaction with meticulous attention to detail in all cleaning tasks.
- Ensured timely completion of tasks by strictly following schedules and prioritizing duties based on urgency and importance.
- Safeguarded company assets with proper use, storage, and maintenance of cleaning tools and equipment.
Barista
Dutchbros
08.2021 - 05.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Educated coworkers and customers about new products.
Cashier/Barista
Target
01.2020 - 08.2020
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Barista
Starbucks
07.2019 - 01.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
Education
GED -
Tokay High School
05.2019
Skills
- Employee Training
- Work Task Prioritization
- Complaint Resolution
- Inventory Stocking
- Honest and Ethical
- Reliability and punctuality
- Strong work ethic
- Safety awareness
- Sanitation & Safety Compliance
- Sample Handling & Preparation
- Attention to Detail & Accuracy
- Time Management & Prioritization
- Team Collaboration & Communication
- Cooperative Attitude
- Detail-Oriented
- Reliable and Responsible
- Problem Solving
- Team Collaboration
- Basic Computer Skills (MS Word, Excel, Outlook)
Certification
Food handler card certified
Timeline
Barista
Dutchbros
08.2021 - 05.2022
Cashier/Barista
Target
01.2020 - 08.2020
Barista
Starbucks
07.2019 - 01.2020
Commercial Cleaning Specialist
Countrywide Janitorial
06.2014 - Current
GED -
Tokay High School
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