Sophia Pontet

Dynamic and customer-focused professional with extensive experience in service-oriented roles. Proven ability to build positive relationships, deliver exceptional service, and manage diverse tasks with efficiency. Bilingual in English and Spanish, with strong skills in communication and problem-solving. Demonstrates a trainable nature and unwavering commitment to creating a warm and inviting atmosphere for customers. Currently pursuing a degree at New York University, eager to bring my proactive attitude and dedication to a service-driven environment where I can contribute to enhancing customer satisfaction and operational excellence.

• Beyond Baroque Literary Art Center, 05/2021, 07/2021, Worked together with the operations manager & workshops coordinator to organize the office and prepare the space to open the doors to the public after a long lockdown due to the pandemic, Organized books in the shop, helped with inventory, and organized/filed the necessary paperwork
• Covid-19 Vaccination Event, 05/22/2021, Set- up an event to encourage families who have the vaccine less accessible to get vaccinated, Supported event set-up and conducted mental health survey to Spanish-speaking participants in South Los Angeles
• Law Office of Todd Becraft, 09/3/2021, Researched/organized legal documents about asylum seekers and undocumented immigrants, Translated client interviews from Spanish to English
• TeenTrendsetter, 2018, 2019, Helped 1st and 2nd graders develop their reading skills by reading and analyzing books, Attended weekly sessions through an after-school program