Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Porter

Centre Hall,PA

Summary

Experience in multiple fast paced, customer service environments. Exceeds in customer-facing areas with a strong focus on meeting people with knowledge and compassion. Proven ability to problem solve and foster long term relationships with regular costumers. Demonstrates success in following instructions and safety regulations while making the work place enjoyable for others.

Overview

6
6
years of professional experience

Work History

Sales Associate

Walmart
07.2024 - Current
  • Promoted a positive shopping experience by greeting customers and offering assistance.
  • Performed cash, card, and check transactions while adhering to company policies.
  • Helped customers locate products and checked store system for merchandise at other locations.
  • Treated all customers with dignity and respect, using tools including Google translate for customers in need.
  • Increased store safety measures with vigilant attention to potential hazards and addressing promptly.
  • Supported loss prevention efforts by identifying potential shoplifting incidents and intervened as trained.
  • Guided first-time users on how to use the self-checkout system.
  • Resolved technical issues at self-checkout stations.
  • Trained new employees on proper operation of the self-checkout system and regular registers, fostering a knowledgeable and efficient team.
  • Ensured availability of supplies, replenishing them regularly at each station for customer convenience.
  • Ensured cleanliness of stations, restocked and organized merchandise in checkout lanes.
  • Provided backup support for other departments when needed.

Swing Manager

McDonald's
08.2020 - 04.2023
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Performed minor repairs to equipment and machinery while following safety and training procedures.
  • Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
  • Oversaw balancing cash registers, completed transactions and prepared the company's deposits.
  • Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
  • Planned and kept track of employee responsibilities on a daily basis.
  • Trained staff on proper cooking procedures as well as safety regulations.
  • Trained staff on working in team settings, customer-facing roles and productivity strategies.
  • Identified areas of improvement for team functioning and put plans in place to follow through.
  • Handled escalated customer concerns with calm and knowledgeable support.
  • Helped with promoting the store by doing window art, making signs and decorations for multiple locations.
  • Oversaw the administration of emergency medication and notifying emergency contacts for a special needs worker.

Wait Staff

Foxdale Village
11.2019 - 08.2020
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Created appealing table settings and dining room layouts for special occasions and events.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Processed orders and prepared plates strictly following portion standards and allergy concerns.
  • Communicated with kitchen staff to deliver customer meals in timely manner.
  • Inspected dishes and utensils for cleanliness.
  • Served food and beverages promptly.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Providing excellent customer service to individuals with a variety of health needs, ensuring to accommodate appropriately.
  • Bagged and delivered groceries to the appropriate apartments on campus.
  • Delivered meals to residents in their rooms while following proper safety and privacy laws.
  • Ensured the safety of residents by moving potential hazards and resolving issues.

Education

State College Area High School
State College, PA
06-2020

Skills

  • Compassionate customer service
  • Strong stance on ethical and integrity standards
  • Problem-solving
  • Great at Communication
  • Patient and empathetic
  • Assisting customers with a variety of needs
  • Responsible money management
  • Maintaining cleanliness and organization
  • Professional and courteous
  • Teamwork and collaboration

Timeline

Sales Associate

Walmart
07.2024 - Current

Swing Manager

McDonald's
08.2020 - 04.2023

Wait Staff

Foxdale Village
11.2019 - 08.2020

State College Area High School

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