Sophia Pramuk
Server
Arvada,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Brookdale Senior Living
Arvada, CO
01.2022 - Current
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Courtesy Clerk
King Soopers
Arvada, CO
01.2020 - 10.2021
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Processed returns and refunds in accordance with store policies.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Kitchen Crew Member
McDonald's
Arvada, CO
06.2021 - 08.2021
- Cleaned and sanitized equipment and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Monitored inventory deliveries to minimize product losses and prep for service.
Education
High School Diploma -
Arvada West High School
Arvada, CO05.2022
High School Diploma -
Sobesky Academy
Wheat Ridge, CO05.2021
High School Diploma -
Alta Independent
Lehi, UT09.2019
Skills
- Empathetic and Understanding
- Table Preparation
- Order Accuracy
- Special Requests and Substitutions
- Dish Preparation
- Active Listening
- Food Spoilage Prevention
- Table Bussing
- Waiting Tables
Timeline
Server
Brookdale Senior Living
01.2022 - Current
Kitchen Crew Member
McDonald's
06.2021 - 08.2021
Courtesy Clerk
King Soopers
01.2020 - 10.2021
High School Diploma -
Arvada West High School
High School Diploma -
Sobesky Academy
High School Diploma -
Alta Independent
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