Sophia Puccetti
Austin,United States
Summary
Dependable leader serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
6
6
years of professional experience
Work History
Patient Liaison
Elite Body Sculpture
2023.03 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Assisted with the development of patient education materials to promote better understanding of treatment plans and options.
Marketing Team
Gel Blaster
2022.10 - 2023.03
- Increased brand awareness by implementing innovative marketing strategies and campaigns.
- Led a team of marketing professionals to achieve company goals and improve overall performance.
- Developed new product positioning strategies, resulting in increased sales and market share.
- Collaborated with cross-functional teams to ensure consistent messaging across all communication channels.
Creator Management Representative
GRIN
2021.11 - 2022.06
- Enhanced product appeal by designing creative and visually captivating content for various marketing campaigns.
- Developed innovative solutions to design challenges, leading to improved user experience on digital platforms.
- Collaborated with cross-functional teams to ensure seamless execution of high-quality deliverables within tight deadlines.
- Delivered compelling visual presentations that effectively communicated design concepts to clients and stakeholders, leading to increased satisfaction rates.
Sales Business Development
Alloy
2021.03 - 2021.11
- Boosted sales revenue by identifying and pursuing new business opportunities within the target market.
- Developed strategic partnerships with key industry players, enhancing company visibility and credibility.
- Consistently exceeded sales targets by diligently following up on leads, building strong relationships with potential clients.
- Implemented innovative sales strategies to penetrate competitive markets and secure valuable contracts.
Assistant Manager
Weinstein Properties
2020.03 - 2021.03
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Marketing Coordinator
AmpliPhi Social Media Strategies
2019.05 - 2020.03
Intern Marketing
Make-A-Wish Wisconsin
2018.06 - 2019.05
Education
Bachelor's degree - Marketing
University of Wisconsin-Whitewater
01.2019
Marketing
University of Wisconsin-Milwaukee
01.2017
Skills
- Microsoft Office
- Microsoft Excel
- Social Media
- Computer Literacy
- Conflict Resolution
- Stress Management
- Time Management
- Effective Communication
- Professionalism
- Customer Service
Honors Awards
- Outstanding First Year Student
- Deans List
- Cum Laude
Timeline
Patient Liaison
Elite Body Sculpture
2023.03 - Current
Marketing Team
Gel Blaster
2022.10 - 2023.03
Creator Management Representative
GRIN
2021.11 - 2022.06
Sales Business Development
Alloy
2021.03 - 2021.11
Assistant Manager
Weinstein Properties
2020.03 - 2021.03
Marketing Coordinator
AmpliPhi Social Media Strategies
2019.05 - 2020.03
Intern Marketing
Make-A-Wish Wisconsin
2018.06 - 2019.05
Bachelor's degree - Marketing
University of Wisconsin-Whitewater
Marketing
University of Wisconsin-Milwaukee
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