Summary
Overview
Work History
Education
Skills
Timeline
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Sophia (Fia) Pugh

Salt Lake City,UT

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

3
3
years of professional experience

Work History

Sales Associate, Kids Department

Nordstrom
Murray, Utah
04.2025 - Current
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Maintained store organization and ensured products were properly displayed.
  • Processed sales transactions accurately using point-of-sale system.
  • Collaborated with team members to maintain a positive shopping environment.
  • Addressed customer inquiries and resolved issues promptly and professionally.
  • Participated in promotional events to enhance store visibility and customer engagement.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used technology resources to assist customers in locating and selecting items.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.

Sales Lead

Journeys Shoes
Murray, UT
11.2024 - 01.2025
  • Led team in delivering exceptional customer service experiences.
  • Maintained store organization and visual merchandising standards.
  • Assisted customers in selecting products that suited their needs.
  • Handled cash register operations and processed customer transactions.
  • Resolved customer inquiries and complaints efficiently and professionally.
  • Managed cash register operations using POS system and processed sales and returns.
  • Maintained attractive merchandise displays to maximize purchases.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Developed and implemented a successful sales strategy to increase revenue.
  • Identified opportunities to improve processes related to the sale of products or services.
  • Engaged shoppers, providing assistance and information on merchandise and product features.

Crew Member

McDoanlds
Salt Lake City, Utah
12.2022 - 11.2024
  • Provided excellent customer service in fast-paced environment.
  • Operated cash register and handled transactions accurately.
  • Prepared and assembled food items according to company standards.
  • Maintained cleanliness of dining area and kitchen facilities.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Education

High School Diploma -

Olympus High School
05-2024

Skills

  • Fluent in Spanish
  • Visual merchandising
  • Customer relationship management
  • Product knowledge
  • Cash register operations
  • Sales strategy development
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Customer engagement
  • Positive and professional
  • Verbal/written communication
  • Adapt to diverse groups
  • Goal tracking
  • Problem-solving
  • Sales trends
  • Merchandise display
  • Relationship building
  • Verbal and written communication
  • Relationship selling
  • Professional demeanor
  • Energetic self-starter
  • Fitting room maintenance
  • Written and oral communication skills

Timeline

Sales Associate, Kids Department

Nordstrom
04.2025 - Current

Sales Lead

Journeys Shoes
11.2024 - 01.2025

Crew Member

McDoanlds
12.2022 - 11.2024

High School Diploma -

Olympus High School

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