Sophia Pullen
Englewood,OH
Summary
Personable and empathetic, with genuine passion for helping others achieve emotional well-being. Possesses foundational understanding in psychological principles and effective communication techniques, with focus on active listening and problem-solving. Committed to fostering positive change and providing support to individuals in need.
Overview
24
24
years of professional experience
Work History
Counselor
Dayton Treatment Services
09.2018 - Current
- Assess each client’s needs in treatment
- Facilitating Groups
- Documenting all counseling and education services, assessments, reassessments, referrals and follow-up in the client’s clinical record
- Making sure treatment plans are up to date for each client
- Observes and enforces compliance of agency policies and procedures and program rules
- Behavior Health Technician - Nova Behavior Health
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Behavior Health Technician
Nova Behavior Health
05.2018 - Current
- Provides client monitoring and facilitates scheduled program activities in relation to client individualized treatment plan
- Performs client checks by walking unit accounting for client presence and to ensure safety of clients and unit
- Participates in unit staff meetings and other treatment team activities as assigned by Program or Shift Coordinator
- Performs administrative duties such as shift reports, daily census, maintenance of unit log, and filing clinical documentation in client record
- Observes and enforces compliance of agency policies and procedures and program rules
- Reports any unusual occurrences or events that deviate from standard agency operation procedures to Shift Coordinator in timely manner
Chemical Dependency Counselor CDCA II
Wright Path Recovery Center
05.2017 - Current
- Conduct intake assessments, assessment treatment plans
- Prepare accurate written reports/correspondence for referral sources and other relevant parties as needed
- Complete documentation in accordance with agency policy standard
- Conduct groups, individual, and/or family counseling
- Verify UDS are compliant
- Make sure charts are organized and filed correctly
- Assist in any aftercare maintenance the client may need
- Following up with probation officers
Sorting Specialist Operator
Taylors Communications
09.2016 - 02.2017
- Process all incoming orders by end of day without exception in timely manner with high level of accuracy
- Interpret various handwriting styles on order forms accurately
- Contacting customers and retrieving missing information for incoming orders
- Enter information on various department spreadsheets
- Provide accurate, valid and complete information to customers, prospective customers and intercompany personnel
- Occasionally receive incoming calls pertaining to company
- Record details of customer correspondences, make appropriate notations on accounts and file documents
- Respond and follow up with customer inquiries promptly
- Follow communication procedures, guidelines and policies
Customer Service Representative/Call Center/Data Entry
Marianist Mission
03.2001 - 05.2014
- Providing customer service to new and existing customers
- Answering phones and helping with account information
- Researching accounts and resolving account problems
- Processing credit card payments
- Assisting with customer inquiries including problem solving
- Returning customers calls and via emails in timely and punctual manner
- Pulled data reports and queries
- Checked in-house errors for corrections
- Enter daily deposit in Excel spreadsheet
- Record changes on remits and logged
- Batch remits in correct categories
- Check remits for in-house errors to return for corrections
- Corresponded with accounting department to check for accuracy in money balance
- Trained workers from other departments
- Supervised4 employees on needed basis
Education
Bachelor of Science - Organizational Management
Wilberforce University
12.2023
Skills
- Skilled in intake interviewing
- Counseling
- HIPAA
- Building rapport
- Client advocacy
Timeline
Counselor
Dayton Treatment Services
09.2018 - Current
Behavior Health Technician
Nova Behavior Health
05.2018 - Current
Chemical Dependency Counselor CDCA II
Wright Path Recovery Center
05.2017 - Current
Sorting Specialist Operator
Taylors Communications
09.2016 - 02.2017
Customer Service Representative/Call Center/Data Entry
Marianist Mission
03.2001 - 05.2014
Bachelor of Science - Organizational Management
Wilberforce University
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