Sophia Ramirez
Plano,TX
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
15
15
years of professional experience
Work History
Server
Ramble Room Dallas
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
General Manager
Tj’s
06.2019 - 06.2023
- Develop and implement strategies to maximize restaurant profits and customer satisfaction - Recruit, hire, train, and oversee staff, including management and front-of-house personnel - Monitor overall operations of restaurant, including sales, labor costs, and inventory - Ensure that all company policies and procedures are followed - Monitor guest service standards and ensure are met - Develop and maintain strong relationships with vendors and suppliers - Develop and implement marketing strategies to promote restaurant - Monitor and analyze financial information to ensure profitability - Ensure all equipment is functioning properly and make repairs as needed - Oversee daily operations of restaurant and make adjustments as necessary - Ensure quality control of food and beverages served - Respond to customer complaints and resolve issues in a timely manner.
USPS
05.2019 - 08.2019
- Organized and sorted all incoming mail for a particular route
- Loaded and unloading into vehicle
- Safety training on left sided driving
- Safely deliver mail to a route in a timely manner.
customer service
Starwood
08.2018 - 04.2019
- Taking food and drink orders, teamwork.
Cooperate trainer/ Store opening trainer
Pluckers Wing Bar
01.2013 - 07.2018
- Travel to different cities to open new locations
- Assist cooperate with data entry, training documents and paperwork for each new store opening
- Set up each location from the bottom up
- Training incoming staff to work efficiently as a team.
Server/Shift leader
Cafe Brazil, Barista
10.2008 - 06.2009
- Taking and serving food and drink orders, taking phone orders handling money and cash drawer, taking food temp, Closing paper work.
Education
Associate of General Studies - Marine Sciences
Eastfield College
Mesquite, TX05.2012
Skills
- Fifteen years in the service industry
- Excellent guest service
- Bank deposits, money handling
- Multitasking under pressure
- Handling high volume
- Conducting interviews/ hiring
- Cooperate trainer
- Wine knowledge/ presentation
- Upscale service
- Teamwork
- Adaptability
- Proper food storage
- Heavy lifting
- Staff Training
- Employee Scheduling
Timeline
Server
Ramble Room Dallas
06.2023 - Current
General Manager
Tj’s
06.2019 - 06.2023
USPS
05.2019 - 08.2019
customer service
Starwood
08.2018 - 04.2019
Cooperate trainer/ Store opening trainer
Pluckers Wing Bar
01.2013 - 07.2018
Server/Shift leader
Cafe Brazil, Barista
10.2008 - 06.2009
Associate of General Studies - Marine Sciences
Eastfield College
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