I have a strong passion for volleyball, which allows me to stay active, work as part of a team, and challenge myself both physically and mentally Beyond the sport, I deeply value building and maintaining meaningful relationships with people I believe that strong connections are key to fostering a positive environment, whether in personal or professional settings, and I take pride in nurturing these relationships with kindness, respect, and open communication
Sophia Ramirez
16626 Tupper Street, North Hills,CA
Summary
Proactive and dedicated professional with a history of exceeding expectations at Los Angeles Unified School District, LAUSD, and a notable hospitality role. Excelled in community engagement and document management, enhancing client relations and operational efficiency. Demonstrated exceptional telephone etiquette and attention to detail, including customer satisfaction.
Overview
1
1
year of professional experience
Work History
Volunteer
Los Angeles Unified School District, LAUSD
08.2024 - Current
- Represented organization positively and professionally while providing community with much-needed services.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Kept case files updated, accurate and aligned with requirements.
- Maintained internal database of service workers, participants, activities and other relevant details.
Host
Company
07.2023 - 08.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Advised customers about special offerings and menu items to help drive sales.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Los Angeles Pierce College
Woodland HillsHigh School Diploma -
Bishop Alemany High School
Mission Hills05.2024
Skills
- Community Engagement
- Telephone Etiquette
- Filing and Recordkeeping
- Document Management
- Answering Phones
Interests
Additional Information
Availability:
Friday, Saturday, Sunday, Monday:
- Flexible hours / Available
Tuesday:
- After 4 p.m.
Wednesday:
- Available mornings - 4:00pm
Thursday:
- Not Available
Timeline
Volunteer
Los Angeles Unified School District, LAUSD
08.2024 - Current
Host
Company
07.2023 - 08.2023
Los Angeles Pierce College
High School Diploma -
Bishop Alemany High School
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