Sophia Reed
Nantucket,MA
Summary
Results-driven professional with a strong work ethic and exceptional interpersonal skills, demonstrating adaptability in dynamic environments. Proven ability to master new skills rapidly while working independently. Committed to embracing new challenges to drive success and contribute positively to team objectives.
Overview
11
11
years of professional experience
Work History
Digital Marketing Quality Manager
Concentrix/ LinkedIn
Valdosta, GA
02.2020 - 05.2024
- Assisted in developing training material for staff regarding quality assurance principles and techniques.
- Performed regular audits of quality assurance processes to ensure compliance with company standards.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Investigated customer feedback received through surveys or focus groups, providing recommendations based on findings.
Customer Service Billing Supervisor
Concentrix
Valdosta, GA
07.2019 - 01.2020
- Provided informed and friendly assistance for billing inquiries.
- Utilized strong problem-solving skills to alleviate customer concerns.
- Evaluated client account details to uncover existing problems and recommend alternative solutions.
- Scheduled regular follow up calls with customers after resolution of their complaints or requests for assistance.
Assistant Deli Manager
Piggly Wiggly Supermarket
Valdosta, GA
06.2016 - 12.2019
- Enhanced guest experiences during busiest hours, resulting in higher revenues and sales growth.
- Managed food preparation, production, and presentation to meet quality standards.
- Coordinated supply management for consistent material readiness.
- Analyzed sales data from previous months in order to identify trends or opportunities for growth within the business.
Catering Assistant
Jo Sullen
Boston , MA
01.2013 - 02.2015
- Kept track of inventory levels for all necessary items such as chafing dishes, plates, utensils.
- Assisted caterers with food distribution by organizing food products and plating items.
- Assisted in the preparation of food items following chef's instructions and safety regulations.
- Ensured perishables were stored properly across various temperature-controlled environments.
Education
Certificate - Culinary Arts
Le Cordon Blue
Cambridge, MA09-2012
Associate of Science - Accounting And Business Management
Massasoit Community College
Brockton, MA05.2009
Skills
- Multitasking
- Numerical Problem-Solving
- Operational Oversight
- Strong Work Ethic
- Efficient Data Management
- Accounting
- Word Processing software
- Quickbooks
- Spreadsheet software
- Marketing
Timeline
Digital Marketing Quality Manager
Concentrix/ LinkedIn
02.2020 - 05.2024
Customer Service Billing Supervisor
Concentrix
07.2019 - 01.2020
Assistant Deli Manager
Piggly Wiggly Supermarket
06.2016 - 12.2019
Catering Assistant
Jo Sullen
01.2013 - 02.2015
Certificate - Culinary Arts
Le Cordon Blue
Associate of Science - Accounting And Business Management
Massasoit Community College
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